Settings and activity

71 results found

1. Notification for Returned Missed Calls

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Mohamed supported this idea  ·  Apr 3, 2025

2. call recording and csat scores

   9 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Mar 18, 2025

3. edit transcripts

   27 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Mar 18, 2025

4. A template where you can apply the customized RC App navigation Menu

   11 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Feb 17, 2025

5. Rejecting Call Queues, send to VM

   130 votes

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   Future Consideration  ·  37 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Feb 11, 2025

6. Have a report which shows all uses who have a divert on their phone

   33 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Feb 3, 2025

7. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

   20 votes

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mohamed commented  ·  Jan 28, 2025  ·  Edit…  ·  Delete…

   One of my customer want this feature Too.

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   Mohamed supported this idea  ·  Jan 28, 2025

8. share dashboard

   16 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Mohamed shared this idea  ·  Jan 23, 2025

9. RingCX - Option not to count outbound queue calls within inbound reporting stats

   30 votes

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   Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jan 20, 2025

10. voice message management center

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Generate a report that shows received and missed calls while the user is on a live call.

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Oct 24, 2024

12. Download a Report Showing User Permissions / Settings

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Oct 24, 2024

13. Track incoming calls by Location on a map

    3 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Oct 22, 2024

14. Mobile number and SMS for France

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Jul 23, 2024

15. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    28 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Jul 10, 2024

16. Adding a "country" filter in analytics portal

    20 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Jun 21, 2024
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    Mohamed commented  ·  Jun 21, 2024  ·  Edit…  ·  Delete…

    Add to analytics the info present in a user, and more precisely :
    - geography (country)
    - type of site

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17. Support for SSO across multiple Entra ID tenants.

    136 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mohamed commented  ·  Jun 5, 2024  ·  Edit…  ·  Delete…

    I have one customer who needed to have this feature because he have on company on Google and one other on Microsoft, and he can't use SSO for the both.

    MRR at 100K$

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    Mohamed supported this idea  ·  Jun 5, 2024

18. Dashboard view modification

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    23 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  May 29, 2024

19. Display current date and time on Dashboards used as Wallboards

    4 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  May 28, 2024

20. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  May 28, 2024