← RingCentral Ideas

Settings and activity

57 results found

  1. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Mohamed supported this idea  · 

  2. Adding a "country" filter in analytics portal

    19 votes
    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Mohamed supported this idea  · 
    An error occurred while saving the comment
    Mohamed commented  · 

    Add to analytics the info present in a user, and more precisely :
    - geography (country)
    - type of site

  3. Allow more than one source of SSO for different domains

    62 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Mohamed commented  · 

    I have one customer who needed to have this feature because he have on company on Google and one other on Microsoft, and he can't use SSO for the both.

    MRR at 100K$

    Mohamed supported this idea  · 

  4. Dashboard view modification

    22 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mohamed supported this idea  · 

  5. Display current date and time on Dashboards used as Wallboards

    4 votes
    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Mohamed supported this idea  · 

  6. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    54 votes
    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Mohamed supported this idea  · 

  7. QS and pick-up rate with decimals

    3 votes
    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Mohamed supported this idea  · 

  8. Sync between Cost Centers and Sites

    18 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Mohamed supported this idea  · 

  9. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    An error occurred while saving the comment
    Mohamed commented  · 

    Must

    Mohamed supported this idea  · 

  10. Have the option to use all numbers on the account as the outbound caller ID.

    15 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Mohamed supported this idea  · 

  11. Include "Microphone" and "Speaker" in MOS call card for phone calls

    14 votes
    1 comment  ·  Analytics & Reporting » QOS  ·  Admin →
    How important is this to you?
    Mohamed supported this idea  · 

  12. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Mohamed supported this idea  · 

  13. RingCentral native attendant

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Mohamed supported this idea  · 
    Mohamed shared this idea  · 

  14. have the reason for a number order refusal

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mohamed shared this idea  · 

  15. List of existing Kbis for number request

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mohamed shared this idea  · 

  16. Allow Service Web to have the option to report "Service Web" in the drop-down menu to report issues.

    2 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  18. Improve the overall expereince of National and International whitelisting

    55 votes
    6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

  19. Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Toll Restriction

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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