Settings and activity

65 results found

1. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

   20 votes

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mohamed commented  ·  Jan 28, 2025  ·  Edit…  ·  Delete…

   One of my customer want this feature Too.

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   Mohamed supported this idea  ·  Jan 28, 2025

2. share dashboard

   16 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Mohamed shared this idea  ·  Jan 23, 2025

3. RingCX - Option not to count outbound queue calls within inbound reporting stats

   28 votes

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   Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jan 20, 2025

4. voice message management center

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Generate a report that shows received and missed calls while the user is on a live call.

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Oct 24, 2024

6. Download a Report Showing User Permissions / Settings

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Oct 24, 2024

7. Track incoming calls by Location on a map

   3 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Oct 22, 2024

8. Mobile number and SMS for France

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jul 23, 2024

9. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jul 10, 2024

10. Adding a "country" filter in analytics portal

    19 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Jun 21, 2024
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    Mohamed commented  ·  Jun 21, 2024  ·  Edit…  ·  Delete…

    Add to analytics the info present in a user, and more precisely :
    - geography (country)
    - type of site

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11. Support for SSO across multiple Entra ID tenants.

    105 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mohamed commented  ·  Jun 5, 2024  ·  Edit…  ·  Delete…

    I have one customer who needed to have this feature because he have on company on Google and one other on Microsoft, and he can't use SSO for the both.

    MRR at 100K$

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    Mohamed supported this idea  ·  Jun 5, 2024

12. Dashboard view modification

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    22 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  May 29, 2024

13. Display current date and time on Dashboards used as Wallboards

    4 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  May 28, 2024

14. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  May 28, 2024

15. QS and pick-up rate with decimals

    3 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  May 28, 2024

16. Sync between Cost Centers and Sites

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    18 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  May 27, 2024

17. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mohamed commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

    Must

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    Mohamed supported this idea  ·  May 24, 2024

18. Have the option to use all numbers on the account as the outbound caller ID.

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  May 15, 2024

19. Include "Microphone" and "Speaker" in MOS call card for phone calls

    15 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2024

20. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Mar 20, 2024