Settings and activity

84 results found

1. Ability to use RingSense on Queue Calls

   51 votes

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   5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Eugene responded

   See "Call Queue" filter in "All filters" on the Calls page.

   Stephen supported this idea  ·  Oct 30, 2024

2. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   88 votes

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   Planned  ·  17 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Stephen supported this idea  ·  Oct 30, 2024

3. Ability to Remove or Configure Dial-In Numbers in RCV

   14 votes

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Stephen supported this idea  ·  Jun 4, 2024

4. Synchronization of External Shared Contacts in RingCentral Mobile App

   9 votes

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   0 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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   Stephen supported this idea  ·  Jun 4, 2024

5. Switch Bluetooth headset when switching meeting from desktop to mobile.

   5 votes

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   0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Stephen supported this idea  ·  Jun 4, 2024

6. Translation UX

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   16 votes

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   1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Under Review  ·  Harish Narayan responded

   A webinar attendee can choose a preferred language for Q&A translation, which will be remembered for the session. The Q&A translation is turned off by default. See Participating in Q&A sessions during RingCentral Webinars

   
   

   Stephen supported this idea  ·  Jun 4, 2024

7. Tranlsate closed captioning

   17 votes

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   3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Implemented  ·  Harish Narayan responded

   Meeting participants can turn on live closed captions and have them translated in real time, now covering more than 15 languages. Available today in the RingCentral app on mobile, on the browser, and in the existing legacy desktop meeting experience; support in the new desktop app is coming in the second half of 2026.

   Stephen supported this idea  ·  Jun 4, 2024

8. Ring Central Video is too Resource Intensive

   54 votes

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   1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Implemented  ·  Harish Narayan responded

   Customers see meaningfully lower CPU and memory usage in video meetings on the RingCentral desktop app (using new desktop meetings experience), which replaced the Legacy meetings

   Additionally, for customers on older computers, we’ll be introducing a performance optimization mode in July 2026 to help provide a smoother experience. More details will follow soon.

   
   

   Stephen supported this idea  ·  Jun 4, 2024

9. Chat Feature in RingSense

   9 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Stephen supported this idea  ·  Jun 4, 2024

10. ring ex verbal prompt or whisper - option to turn off

    9 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Stephen supported this idea  ·  Jun 4, 2024

11. Allow Dialer to be moved out the RC App window.

    10 votes

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    Implemented  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Stephen supported this idea  ·  May 23, 2024

12. Analytic App that could be run on a laptop connected to the customers LAN. This program would analyze and verify that all necessary para...

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Stephen shared this idea  ·  Jul 5, 2022

13. Allow ANY email to be added to Glip as a conversation end point. Not JUST those on a Glip allowed list.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Stephen shared this idea  ·  Apr 4, 2022

14. Block callers from Exchanges within area codes

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Stephen shared this idea  ·  Apr 4, 2022

15. Add AI criteria

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Stephen shared this idea  ·  Oct 10, 2022

16. Add languages to RC Video closed captioning options

    6 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Stephen shared this idea  ·  Jun 2, 2021

17. Independent login/logout for desk phone and RC app for call queue members.

    6 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Stephen shared this idea  ·  Apr 5, 2022

18. Call queue button on phone set.

    7 votes

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    1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Stephen shared this idea  ·  Feb 16, 2024

19. ezlynx CRM integration

    4 votes

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    Future Consideration  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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20. EZLynx Integration

    11 votes

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    Under Review  ·  5 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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