← RingCentral Ideas

Settings and activity

19 results found

  1. Engage Digital Analytics Designer Email Channel - both # of Interactions and SLA on one report

    3 votes
    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Rose supported this idea  · 

  2. To have the Department option in the Templates in the admin portal.

    2 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rose shared this idea  · 

  3. Add the "Custom Field" in the roles and permissions in Admin Portal.

    2 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rose shared this idea  · 

  4. An option to edit/customize the "to" field when sending fax.

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Rose shared this idea  · 

  5. An option to conference a call without placing it on hold then add a new call.

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rose shared this idea  · 

  6. Notify admin or user when a phone number is changed/deleted from the account.

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rose shared this idea  · 

  7. Option in the RingCentral Application to tag a telemarketer texts or calls as Spam.

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Rose shared this idea  · 

  8. Option to select different fonts in the messaging.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Rose shared this idea  · 

  9. Play remaining minutes in queue.

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rose shared this idea  · 

  10. Voicemail should not be sent/saved if no key was pressed to reduce spam voicemails.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Rose shared this idea  · 

  11. Ability to see how many times a desk phone goes offline.

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Rose shared this idea  · 

  12. Need option to schedule reports in Business Analytics with PDF

    71 votes
    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Rose commented  · 

    To be able to select PDF as file type in downloading reports in Business Analytics. Currently, only Excel file is available.

  13. Please develop a "simple mode"

    18 votes
    2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded
    We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools…
    An error occurred while saving the comment
    Rose commented  · 

    A much simpler way to make calls, send texts, and maybe HUD. Just like the old RingCentral Phone app.

  14. Download SMS via RC App.

    25 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Rose shared this idea  · 

  15. Option to hide Contact Center Numbers from the Caller ID drop down in the RingCentral Application.

    4 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rose shared this idea  · 

  16. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  17. Closed caption in Phone app

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  18. Conference Call: Drop/Remove individuals during call

    97 votes
    7 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024.

  19. Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App

    18 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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