Settings and activity

87 results found

1. Update RingCX Agent for ALL Interaction Types

   45 votes

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   New  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Mar 16, 2026

2. Block numbers from being manually dialed, not only on dialler or inbound.

   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Mar 16, 2026

3. Productized Lead Loader API / Speed2Lead

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   7 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 14, 2025

4. calls whatsapp using Cloud API

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   23 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 2, 2025

5. Synchronization of External Shared Contacts between RingEX and RingCX Directories

   16 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Sep 10, 2025

6. Give RCX agents ability to transfer to REX External Shared Contacts Directory

   5 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Sep 10, 2025

7. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   86 votes

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   Future Consideration  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Sep 10, 2025

8. Optimise "Route to Last Agent" (LCA) for Reduced Wait Times

   7 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jul 31, 2025

9. Ability to Set Skill Weight/Proficiency

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   17 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 28, 2025

10. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    20 votes

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    Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 28, 2025

11. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    25 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 28, 2025

12. Outbound Default and Custom Lead Field Order/Ranking

    14 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 19, 2025

13. Improve Recording Playback Audio Quality From Service Web

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    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 16, 2025

14. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    119 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 28, 2025

15. Template Tab with Pre-Configured Questionnaire

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 17, 2025

16. call offers for the longest wait time

    220 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 10, 2025

17. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    24 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 3, 2025

18. dialer unit work list campaigns

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 27, 2025

19. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    21 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 27, 2025

20. more granular work hours schedule

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 27, 2025