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86 results found

  1. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Admin →
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    Linda supported this idea  · 

  2. Direct Routing API for Teams toggle

    8 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Linda supported this idea  · 

  3. Attribute Mapping | Active Directory

    31 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Linda supported this idea  · 

  4. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.


    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/


    Linda supported this idea  · 

  5. WCAG (Web Content Accessibility Guidelines)

    39 votes

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    Planned  ·  4 comments  ·  RingCX » Other  ·  Admin →
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    Linda supported this idea  · 

  6. Add Session timeout for RingCX user

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Linda supported this idea  · 

  7. Outbound WhatsApp within RCX agent UI

    21 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Linda supported this idea  · 

  8. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

    8 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Linda supported this idea  · 

  9. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Linda supported this idea  · 

  10. Sharing a RingSense Recording - Cannot search transcript while watching video, AI Meeting Summary and Highlights are missing

    3 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    We’re excited to announce that, based on your feedback in User Voice, RingSense now supports custom selection for also sharing AI metrics when sharing a recording.


    This enhancement gives you greater control and flexibility in deciding which insights are shared with end users, ensuring the information is always relevant and tailored to your needs.


    Thank you for helping us shape the future of RingSense — your ideas make a difference!

    Linda supported this idea  · 

  11. RCV video link in RCX Customer Card

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Linda shared this idea  · 

  12. Dequeue setting per queue

    49 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Linda supported this idea  · 

  13. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Linda shared this idea  · 

  14. RingCX External Alert for agent status (i.e. exceeded lunch break)

    5 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Linda shared this idea  · 

  15. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Linda supported this idea  · 

  16. RingCX Custom call routing on IVR for a specific date

    12 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Linda supported this idea  · 

  17. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Linda supported this idea  · 

  18. Non-Super Admin users can elevate themselves to a Super Admin.

    94 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Linda supported this idea  · 

  19. Extend Co-Recipents RCApp functionality to fax

    32 votes

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    2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  20. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

    5 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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