Settings and activity

84 results found

1. Attribute Mapping | Active Directory

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   29 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jun 12, 2024

2. Internal chat for supervisors and agents

   38 votes

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Planned  ·  Michelle responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Linda supported this idea  ·  Jun 10, 2024

3. WCAG (Web Content Accessibility Guidelines)

   39 votes

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   Planned  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jun 10, 2024

4. Add Session timeout for RingCX user

   13 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jun 10, 2024

5. Outbound WhatsApp within RCX agent UI

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   18 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jun 10, 2024

6. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

   8 votes

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   0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 24, 2024

7. Change agent state through Max Supervisor

   109 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 24, 2024

8. Sharing a RingSense Recording - Cannot search transcript while watching video, AI Meeting Summary and Highlights are missing

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   3 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   We’re excited to announce that, based on your feedback in User Voice, RingSense now supports custom selection for also sharing AI metrics when sharing a recording.

   
   

   This enhancement gives you greater control and flexibility in deciding which insights are shared with end users, ensuring the information is always relevant and tailored to your needs.

   
   

   Thank you for helping us shape the future of RingSense — your ideas make a difference!

   Linda supported this idea  ·  May 16, 2024

9. RCV video link in RCX Customer Card

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Linda shared this idea  ·  May 14, 2024

10. Dequeue setting per queue

    48 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 13, 2024

11. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Linda shared this idea  ·  May 9, 2024

12. RingCX External Alert for agent status (i.e. exceeded lunch break)

    5 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Linda shared this idea  ·  May 9, 2024

13. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 9, 2024

14. RingCX Custom call routing on IVR for a specific date

    11 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 9, 2024

15. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 4, 2024

16. Non-Super Admin users can elevate themselves to a Super Admin.

    93 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 4, 2024

17. Extend Co-Recipents RCApp functionality to fax

    29 votes

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    2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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18. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

    5 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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19. Wrap Time / After Contact Work

    53 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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20. RingCX Call Details "Call Termination by Agent or Caller"

    54 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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