Settings and activity

21 results found

1. Cold transfer should show who transferred the call

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Aljohn Inocencio shared this idea  ·  Nov 5, 2024

2. call queue don't allow member to change their status

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Aljohn Inocencio supported this idea  ·  Jul 1, 2024

3. Call Queue members visibility to calls in queue

   43 votes

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   11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminSeongho Hong (Group Product Manager, RingCentral) responded

   Hi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?

   Aljohn Inocencio supported this idea  ·  May 7, 2024

4. assign special number if someone called main company number

   2 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Aljohn Inocencio shared this idea  ·  Apr 30, 2024

5. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aljohn Inocencio supported this idea  ·  Apr 24, 2024

6. Receive call queue SMS notification on Ring Central phone numbers

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aljohn Inocencio supported this idea  ·  Apr 22, 2024

7. Change Audio Format

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aljohn Inocencio commented  ·  Apr 17, 2024  ·  Edit…  ·  Delete…

   If we can have multiple file format it will be much better

   Save Submitting...

8. Allow super admins to change a user's pin without changing their password

   6 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Check out instructions here!

   Aljohn Inocencio supported this idea  ·  Apr 16, 2024

9. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   342 votes

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   Planned  ·  105 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Aljohn Inocencio commented  ·  Apr 10, 2024  ·  Edit…  ·  Delete…

   it's really important to have the cover page to be customized

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10. remove extension number in the outbound caller id

    3 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Aljohn Inocencio commented  ·  Mar 28, 2024  ·  Edit…  ·  Delete…

    Would like to have access to remove caller ID on the list on RC Application Dial pad so that the user will have the limited access just/only to use Main Company Caller ID

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11. Call waiting to apply on call queue members.

    74 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

    Aljohn Inocencio supported this idea  ·  Mar 26, 2024

12. user have super admin access limited to some extension

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Aljohn Inocencio shared this idea  ·  Mar 26, 2024

13. SUPER ADMIN's recording calls CAN'T BE LISTEN by the other admins

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Aljohn Inocencio supported this idea  ·  Mar 5, 2024

14. RingCentral video recording auto download

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Aljohn Inocencio shared this idea  ·  Mar 20, 2024

15. URL Blocked by ISP

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Aljohn Inocencio shared this idea  ·  Mar 20, 2024

16. Dial Account Number

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Aljohn Inocencio shared this idea  ·  Jan 23, 2024

17. SMS Auto-Forwarding

    102 votes

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    Under Review  ·  29 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Aljohn Inocencio shared this idea  ·  Jan 24, 2024

18. Show Caller Name and Number on outbound call

    3 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Aljohn Inocencio shared this idea  ·  Jan 25, 2024

19. Blocking Robocalls Using Local Number

    2 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Aljohn Inocencio shared this idea  ·  Jan 26, 2024

20. General access for Super Admin

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Aljohn Inocencio shared this idea  ·  Feb 12, 2024