Settings and activity

122 results found

1. Shorten RingCX Historical Report Refresh Time Rate

   21 votes

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   Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 22, 2025

2. RingCX historical real-time report discrepancy alignment

   7 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 22, 2025

3. Spam Risk Caller ID to be removed

   142 votes

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   Under Review  ·  25 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey commented  ·  Aug 22, 2025  ·  Edit…  ·  Delete…

   It would be great to get a feature that will automate updating/removing the "spam likely"/"spam risk" from 3rd party's database

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   Franz Ferrey supported this idea  ·  Aug 22, 2025

4. Add "TODAY" as an option for Historical reports of Engage Voice

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey commented  ·  Aug 21, 2025  ·  Edit…  ·  Delete…

   Correct me if I am wrong, but you can get the "Today" by going to Relative Period > Days > Today ; but it would take like an hour or so before the logs get generated

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5. RingCX Report showing Agent Rank in Certain queues

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Franz Ferrey shared this idea  ·  Aug 18, 2025

6. Agent Scripting in Digital Interactions

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 18, 2025

7. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 18, 2025

8. Set ringcentral mobile app as default app for calling for IOS

   16 votes

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   New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 14, 2025

9. ring central is default dialer on iphone

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 12, 2025

10. Add Contact Center to the Uptime History Report

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Aug 11, 2025

11. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Aug 6, 2025

12. Outbound Caller ID Limitations

    35 votes

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    New  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Aug 5, 2025

13. See all support cases in the support portal

    17 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 30, 2025

14. Real-Time Queue Status Visibility for Agents

    109 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 22, 2025

15. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

    19 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 21, 2025

16. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    34 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Franz Ferrey supported this idea  ·  Jul 21, 2025

17. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    123 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 7, 2025

18. Call queue extension and Phone numbers must also display in the RingCX Corporate directory

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 2, 2025

19. Hourly Report on Analytics

    16 votes

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    Planned  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 2, 2025

20. Improvement with the CX queue voicemail options.

    35 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 2, 2025