Settings and activity

115 results found

1. ring central is default dialer on iphone

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 12, 2025

2. Add Contact Center to the Uptime History Report

   2 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 11, 2025

3. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 6, 2025

4. Outbound Caller ID Limitations

   30 votes

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   New  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 5, 2025

5. See all support cases in the support portal

   14 votes

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   1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jul 30, 2025

6. Real-Time Queue Status Visibility for Agents

   99 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jul 22, 2025

7. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

   17 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jul 21, 2025

8. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   30 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Franz Ferrey supported this idea  ·  Jul 21, 2025

9. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   83 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jul 7, 2025

10. Call queue extension and Phone numbers must also display in the RingCX Corporate directory

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 2, 2025

11. Hourly Report on Analytics

    14 votes

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    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 2, 2025

12. Improvement with the CX queue voicemail options.

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 2, 2025

13. Feature Request: Report on Transferred Call Destinations in RingCX

    12 votes

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    Under Review  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 1, 2025

14. Sync RingCentral Desktop Application With RingCX

    263 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 1, 2025

15. Ringcx voicemail Email notification includes transcript of the voicemail

    32 votes

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    1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    Interactions coming through the Queue voicemail channel provide transcripts now

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    Franz Ferrey commented  ·  Jun 13, 2025  ·  Edit…  ·  Delete…

    It would also be helpful if the VMs are received as audio files instead of a URL / link

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    Franz Ferrey supported this idea  ·  Jun 13, 2025

16. Custom callback prompts

    11 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey commented  ·  Jun 9, 2025  ·  Edit…  ·  Delete…

    This is a must-have for all RingCX accounts. On top of the being able to customize the audio prompts for the callback (so that callers only hear 1 voice), we should be able to add an option for keypresses if they wanted to be called back on their calling number (key press 1) or if they wanted to be called back on a different line (press 2)

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    Franz Ferrey supported this idea  ·  Jun 9, 2025

17. Shared SMS were multiple users can receive and send SMS on specific number

    1,351 votes

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    313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    Franz Ferrey supported this idea  ·  Jun 2, 2025

18. Analytics regarding Text Messaging/SMS

    35 votes

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    4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  May 27, 2025

19. Allow Blocking Outbound Calls by Number

    166 votes

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    Under Review  ·  31 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  May 8, 2025

20. Simultaneous Ring option for Call Queues/Skill

    12 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey shared this idea  ·  Apr 18, 2025