Settings and activity

35 results found

1. See Pending Callers in Queue

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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2. Assign CNAM to individual users direct numbers via Admin Portal

   49 votes

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   5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   Thanks for sharing this idea! We’re happy to let you know that this feature is now available — you can now set a Caller ID name (CNAM) for an individual phone number directly from the Admin Portal.

   Learn more about how to set it up here: Setting a Caller ID name for an individual phone number.

3. Allow dialing 811 numbers in the US and Canada

   35 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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4. Call Queue - Ability to turn off missed call tagging

   96 votes

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   Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. System Notifications - Selectively Enable/Disable

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Option to Bulk Download Recording

   25 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Ability to remove the deleted users from the performance report

   28 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. User Status on Exported Performance Reports

   10 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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9. Caller ID name should be visible for Toll Free

   140 votes

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   Future Consideration  ·  29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Caroline Mouandjo commented  ·  Sep 21, 2023  ·  Edit…  ·  Delete…

   CNAM For Toll Free Feature Request - Unable to change cnam for toll free numbers

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   Caroline Mouandjo commented  ·  Jun 13, 2023  ·  Edit…  ·  Delete…

   Please work on this request asap. Thank you

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10. Receive OTP from websites

    191 votes

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    New  ·  39 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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11. Increase the data retention duration for call recording

    58 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Retrieved data for a deleted user extension

    27 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Ability to answer more than 1 call from a call queue.

    49 votes

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    9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

    
    

    Learn more here:

    👉 Allowing call queue members to handle multiple calls.

14. Disable prompt to press 1 when receive call on external phone number

    19 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Add auto answer in the Ring Central unified app

    16 votes

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    Future Consideration  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Caroline Mouandjo commented  ·  Jan 28, 2021  ·  Edit…  ·  Delete…

    Customer needs if calls come in, call will ring and and automatically answered (User will not need to click on accept button to answer the call) User under call handling and forwarding

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