Settings and activity

26 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   658 votes

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   Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Aug 8, 2024

2. Warm Transfers counting twice in Reporting

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Houston shared this idea  ·  Aug 5, 2024

3. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Aug 5, 2024

4. Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in li...

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Aug 5, 2024

5. More detailed and accurate performance reports

   11 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Aug 5, 2024

6. Provide

   5 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Aug 5, 2024

7. allow administrators to edit all live report, public and private

   16 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Jul 23, 2024

8. Adding subscriptions for Quality of Service

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Jul 23, 2024

9. Saved Performance reports and Subscriptions can only be accessed by the user who created them

   26 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Jul 23, 2024

10. Share Performance Reports and Subscriptions with other Admin users

    14 votes

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    2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Jul 23, 2024

11. Grant access to super admins to view active subscriptions for our end users

    8 votes

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    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Jul 23, 2024

12. Automatically setting the user in call queue to unavailable when the user miss a call

    20 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

13. Validate Rules for User accounts

    27 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

14. Backup and Restore Point for Admin Portal setup data.

    19 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded

    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
    Houston supported this idea  ·  Apr 2, 2024

15. Non-Super Admin users can elevate themselves to a Super Admin.

    94 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

16. toggle to accept specific call queue for standard user

    7 votes

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    0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

17. Allow font changes to make it easier for dyslexic users

    7 votes

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    0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

18. Allow for temporary custom voicemail recordings

    9 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

19. Block Outgoing Text ID

    11 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

20. Automatic call forwarding when the PC is locked or shut down

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024