← RingCentral Ideas

Settings and activity

26 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    584 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  2. Warm Transfers counting twice in Reporting

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Houston shared this idea  · 

  3. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    9 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  4. Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in li...

    3 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  5. More detailed and accurate performance reports

    10 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  6. Provide

    5 votes
    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  7. allow administrators to edit all live report, public and private

    14 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  8. Adding subscriptions for Quality of Service

    3 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  9. Saved Performance reports and Subscriptions can only be accessed by the user who created them

    25 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  10. Share Performance Reports and Subscriptions with other Admin users

    14 votes
    2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  11. Grant access to super admins to view active subscriptions for our end users

    8 votes
    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  12. Automatically setting the user in call queue to unavailable when the user miss a call

    19 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  13. Validate Rules for User accounts

    27 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  14. Backup and Restore Point for Admin Portal setup data.

    19 votes
    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
    Houston supported this idea  · 

  15. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  16. toggle to accept specific call queue for standard user

    6 votes
    0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  17. Allow font changes to make it easier for dyslexic users

    7 votes
    0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  18. Allow for temporary custom voicemail recordings

    9 votes
    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  19. Block Outgoing Text ID

    11 votes
    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 

  20. Automatic call forwarding when the PC is locked or shut down

    22 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Houston supported this idea  · 
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