Settings and activity

26 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Aug 8, 2024

2. Warm Transfers counting twice in Reporting

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Houston shared this idea  ·  Aug 5, 2024

3. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Aug 5, 2024

4. Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in li...

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Aug 5, 2024

5. More detailed and accurate performance reports

   9 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Aug 5, 2024

6. Provide

   5 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Aug 5, 2024

7. allow administrators to edit all live report, public and private

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Jul 23, 2024

8. Adding subscriptions for Quality of Service

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Jul 23, 2024

9. Saved Performance reports and Subscriptions can only be accessed by the user who created them

   21 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Houston supported this idea  ·  Jul 23, 2024

10. Share Performance Reports and Subscriptions with other Admin users

    7 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Jul 23, 2024

11. Grant access to super admins to view active subscriptions for our end users

    6 votes

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    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Jul 23, 2024

12. Automatically setting the user in call queue to unavailable when the user miss a call

    17 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

13. Validate Rules for User accounts

    27 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

14. Backup and Restore Point for Admin Portal setup data.

    18 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
    Houston supported this idea  ·  Apr 2, 2024

15. Non-Super Admin users can elevate themselves to a Super Admin.

    90 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

16. toggle to accept specific call queue for standard user

    6 votes

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    0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

17. Allow font changes to make it easier for dyslexic users

    7 votes

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    0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

18. Allow for temporary custom voicemail recordings

    3 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

19. Block Outgoing Text ID

    11 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024

20. Automatic call forwarding when the PC is locked or shut down

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Houston supported this idea  ·  Apr 2, 2024