Automatically setting the user in call queue to unavailable when the user miss a call
If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously despite not answering them.
17
votes
Ralph
shared this idea
-
Ben
commented
This is a critical business function. Please add this feature ASAP.
-
John
commented
I would add the ability to logoff all agents after a given time period to deal with agents who forget to logoff after their shift
-
Nick
commented
When a member of a call queue signs out of their account (whether it's from the desktop app or mobile app), the system should mark that member as "Unavailable" for queue calls.