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24 results found

  1. Allow more than 10 people on a group SMS

    41 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Xyra Espiritu supported this idea  · 

  2. SMS usage of main RC number to be available for all users

    24 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Xyra Espiritu supported this idea  · 

  3. Unable to import Personal Contacts with special charcters via CSV

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Xyra Espiritu supported this idea  · 

  4. UPLOAD CSV CONTACTS IN ONE GO

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Xyra Espiritu supported this idea  · 

  5. Ability to retrieve call recording even if the call was transferred to an external number

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Xyra Espiritu supported this idea  · 

  6. Allow handling of multiple Call Queue calls

    106 votes

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    21 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
    Xyra Espiritu supported this idea  · 

  7. A template where you can apply the customized RC App navigation Menu

    7 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Xyra Espiritu supported this idea  · 

  8. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    81 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Xyra Espiritu supported this idea  · 

  9. Visibility of missed calls from call queue on the RingCentral app

    36 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Xyra Espiritu supported this idea  · 

  10. Set Intercom Feature In Bulk.

    57 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Xyra Espiritu supported this idea  · 

  11. Text from the same main user number

    348 votes

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    60 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    Xyra Espiritu supported this idea  · 

  12. Forwarding to IVR or extennsion after the general company greeting

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Xyra Espiritu supported this idea  · 

  13. Remove missed call from queue members if answered

    206 votes

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    25 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Xyra Espiritu supported this idea  · 

  14. Report that shows voicemails and missed calls

    11 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Xyra Espiritu supported this idea  · 

  15. SMS Text Message Content word filtering? want to turned it off.

    13 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Xyra Espiritu commented  · 

    Some words are profane like Marijuana since they are doing some research thru survey that's why they needed it to be uncensored.

    Xyra Espiritu supported this idea  · 

  16. Outbound Calls Tagged as Robocall | RingCentral

    41 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Xyra Espiritu supported this idea  · 

  17. Customer wants a contact list that's company wide. Should be a standard contact list that can be used by the whole company and their cli...

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Xyra Espiritu shared this idea  · 

  18. My guys are turning off their take all calls and I want to be able to take that option away from them.

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Xyra Espiritu shared this idea  · 

  19. When extension 112 is dialed it needs to be routed back to the operator instead of it hanging up.

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Xyra Espiritu shared this idea  · 

  20. Fax data retention to have longer period of being in the system with higher amount of sent and received storage.

    7 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Xyra Espiritu shared this idea  · 
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