Settings and activity

17 results found

1. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   61 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra supported this idea  ·  Jun 29, 2024

2. Visibility of missed calls from call queue on the RingCentral app

   31 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Xyra supported this idea  ·  Jun 19, 2024

3. Set Intercom Feature In Bulk.

   52 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra supported this idea  ·  May 15, 2024

4. Text from the same main user number

   333 votes

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   56 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
   Xyra supported this idea  ·  May 10, 2024

5. Forwarding to IVR or extennsion after the general company greeting

   4 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra supported this idea  ·  May 9, 2024

6. Remove missed call from queue members if answered

   202 votes

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   24 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this feature here.

   Xyra supported this idea  ·  Apr 25, 2024

7. Report that shows voicemails and missed calls

   11 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Xyra supported this idea  ·  Apr 23, 2024

8. SMS Text Message Content word filtering? want to turned it off.

   8 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Xyra commented  ·  Mar 14, 2024  ·  Edit…  ·  Delete…

   Some words are profane like Marijuana since they are doing some research thru survey that's why they needed it to be uncensored.

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   Xyra supported this idea  ·  Mar 14, 2024

9. Outbound Calls Tagged as Robocall | RingCentral

   35 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra supported this idea  ·  Mar 14, 2024

10. Customer wants a contact list that's company wide. Should be a standard contact list that can be used by the whole company and their cli...

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Xyra shared this idea  ·  Feb 14, 2024

11. Fax data retention to have longer period of being in the system with higher amount of sent and received storage.

    6 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Xyra shared this idea  ·  Jan 24, 2024

12. When extension 112 is dialed it needs to be routed back to the operator instead of it hanging up.

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Xyra shared this idea  ·  Jan 24, 2024

13. My guys are turning off their take all calls and I want to be able to take that option away from them.

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Xyra shared this idea  ·  Jan 23, 2024

14. Wants all extensions to receive fax thru the RingCentral app

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Xyra shared this idea  ·  Jan 30, 2024

15. Longer Time Frame to Access Call Logs

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Xyra shared this idea  ·  Jan 30, 2024

16. Enable call recording email notification

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Xyra shared this idea  ·  Feb 5, 2024

17. HUD- not seeing the number the agent is with if using the app on the desktop but if using the phone app he's seeing it.

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Xyra shared this idea  ·  Feb 7, 2024