Settings and activity

25 results found

1. Enable AI transcription on Desk phone

   206 votes

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   Planned  ·  61 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Jan 8, 2025

2. Allow more than 10 people on a group SMS

   53 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Nov 17, 2024

3. SMS usage of main RC number to be available for all users

   61 votes

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   Future Consideration  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Nov 16, 2024

4. Unable to import Personal Contacts with special charcters via CSV

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Nov 9, 2024

5. UPLOAD CSV CONTACTS IN ONE GO

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Nov 9, 2024

6. Ability to retrieve call recording even if the call was transferred to an external number

   20 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Nov 4, 2024

7. Allow handling of multiple Call Queue calls

   116 votes

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   26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Admins, learn how to set up this feature here!

   Xyra Espiritu supported this idea  ·  Nov 3, 2024

8. A template where you can apply the customized RC App navigation Menu

   10 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Sep 23, 2024

9. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   137 votes

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   Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Jun 29, 2024

10. Visibility of missed calls from call queue on the RingCentral app

    48 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Xyra Espiritu supported this idea  ·  Jun 19, 2024

11. Set Intercom Feature In Bulk.

    63 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Xyra Espiritu supported this idea  ·  May 15, 2024

12. Text from the same main user number

    386 votes

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    67 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    Xyra Espiritu supported this idea  ·  May 10, 2024

13. Forwarding to IVR or extennsion after the general company greeting

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Xyra Espiritu supported this idea  ·  May 9, 2024

14. Remove missed call from queue members if answered

    218 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

    Xyra Espiritu supported this idea  ·  Apr 25, 2024

15. Report that shows voicemails and missed calls

    17 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Xyra Espiritu supported this idea  ·  Apr 23, 2024

16. SMS Text Message Content word filtering? want to turned it off.

    26 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Xyra Espiritu commented  ·  Mar 14, 2024  ·  Edit…  ·  Delete…

    Some words are profane like Marijuana since they are doing some research thru survey that's why they needed it to be uncensored.

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    Xyra Espiritu supported this idea  ·  Mar 14, 2024

17. Outbound Calls Tagged as Robocall | RingCentral

    90 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Xyra Espiritu supported this idea  ·  Mar 14, 2024

18. Customer wants a contact list that's company wide. Should be a standard contact list that can be used by the whole company and their cli...

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Xyra Espiritu shared this idea  ·  Feb 14, 2024

19. My guys are turning off their take all calls and I want to be able to take that option away from them.

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Xyra Espiritu shared this idea  ·  Jan 23, 2024

20. When extension 112 is dialed it needs to be routed back to the operator instead of it hanging up.

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Xyra Espiritu shared this idea  ·  Jan 24, 2024