Settings and activity

25 results found

1. Enable AI transcription on Desk phone

   280 votes

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   Planned  ·  78 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Jan 8, 2025

2. Allow more than 10 people on a group SMS

   67 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Nov 17, 2024

3. SMS usage of main RC number to be available for all users

   73 votes

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   Future Consideration  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Nov 16, 2024

4. Unable to import Personal Contacts with special charcters via CSV

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Nov 9, 2024

5. UPLOAD CSV CONTACTS IN ONE GO

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Nov 9, 2024

6. Ability to retrieve call recording even if the call was transferred to an external number

   23 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Nov 4, 2024

7. Allow handling of multiple Call Queue calls

   116 votes

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   26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Admins, learn how to set up this feature here!

   Xyra Espiritu supported this idea  ·  Nov 3, 2024

8. A template where you can apply the customized RC App navigation Menu

   11 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Sep 23, 2024

9. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   161 votes

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   Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Xyra Espiritu supported this idea  ·  Jun 29, 2024

10. Visibility of missed calls from call queue on the RingCentral app

    64 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Xyra Espiritu supported this idea  ·  Jun 19, 2024

11. Set Intercom Feature In Bulk.

    65 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Xyra Espiritu supported this idea  ·  May 15, 2024

12. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Xyra Espiritu supported this idea  ·  May 10, 2024

13. Forwarding to IVR or extennsion after the general company greeting

    5 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Xyra Espiritu supported this idea  ·  May 9, 2024

14. Remove missed call from queue members if answered

    221 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

    Xyra Espiritu supported this idea  ·  Apr 25, 2024

15. Report that shows voicemails and missed calls

    18 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Xyra Espiritu supported this idea  ·  Apr 23, 2024

16. SMS Text Message Content word filtering? want to turned it off.

    34 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Xyra Espiritu commented  ·  Mar 14, 2024  ·  Edit…  ·  Delete…

    Some words are profane like Marijuana since they are doing some research thru survey that's why they needed it to be uncensored.

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    Xyra Espiritu supported this idea  ·  Mar 14, 2024

17. Outbound Calls Tagged as Robocall | RingCentral

    121 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Xyra Espiritu supported this idea  ·  Mar 14, 2024

18. Customer wants a contact list that's company wide. Should be a standard contact list that can be used by the whole company and their cli...

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Xyra Espiritu shared this idea  ·  Feb 14, 2024

19. My guys are turning off their take all calls and I want to be able to take that option away from them.

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Xyra Espiritu shared this idea  ·  Jan 23, 2024

20. When extension 112 is dialed it needs to be routed back to the operator instead of it hanging up.

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Xyra Espiritu shared this idea  ·  Jan 24, 2024