← RingCentral Ideas

Settings and activity

52 results found

  1. Automatically remove status message when turning off DND.

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Stephanie shared this idea  · 

  2. Show DND status on Desk phone for colleagues to know.

    57 votes
    Future Consideration  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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  3. RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

    30 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Receptionist HUD View

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Ability to see the status of the internal user you want to phone or transfer the a call to

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  6. Enable ability to silence one of your apps (Desktop and Mobile) without disabling or silencing both.

    13 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  7. Update presence status when phone is ringing

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Update Presence Status to show when online and not just within the app

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    584 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  10. Performance report align with user call logs

    70 votes
    New  ·  8 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  11. Park feature that everyone can see

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  12. Press 0 to divert back to operator when on hold or in call park

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. We wish our devices to "ding" when a call is placed on park until someone takes the call.

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  14. recall park

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Stephanie supported this idea  · 

  15. It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Custom ring back time settings needed in Admin portal.

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Call Park Notification Control in the RingCentral Desktop App

    117 votes
    Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Forward caller id from Parking Lot

    30 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Stephanie supported this idea  · 

  19. Call Report for Dropped Calls

    5 votes
    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  20. Report for Parked calls

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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