Settings and activity

30 results found

1. Temporary Numbers assigned to Contact Center cannot be redirected.

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Rachel shared this idea  ·  Oct 14, 2025

2. Allow BOTH First and Last name for Dial by Name directory

   15 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rachel supported this idea  ·  Oct 8, 2025

3. UC Voicemail should have AI capabilities

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rachel supported this idea  ·  Oct 7, 2025

4. Allow Use of any Number as Caller ID by Any User from Any Site

   40 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rachel supported this idea  ·  Sep 24, 2025

5. Allow a custom rule to change call handling between internal and external calls

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rachel supported this idea  ·  Sep 24, 2025

6. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

   30 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rachel commented  ·  Sep 24, 2025  ·  Edit…  ·  Delete…

   There should be an option where the caller is given the choice to hold for a timeout. For example, “To leave a message please press 0 or stay on the line”. Staying on the line should timeout to voicemail after a few secs (determined by the programmer). Currently the system will not timeout until the greeting is repeated 3 times. By granting callers the choice to press a key or simply wait, organizations can reduce frustration and present a modern, user-friendly communication interface.

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   Rachel supported this idea  ·  Sep 24, 2025

7. entering a phone number with alphabetic characters in the app should resolve to a telephone number

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rachel supported this idea  ·  Sep 8, 2025

8. Custom DNC

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rachel supported this idea  ·  Aug 5, 2025

9. Allow Blocking Outbound Calls by Number

   165 votes

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   Under Review  ·  31 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rachel supported this idea  ·  May 14, 2025

10. Timeout feature in IVR Menu

    14 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rachel supported this idea  ·  Jan 27, 2025

11. Allow bulk assignment in Inventory

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Rachel shared this idea  ·  Dec 23, 2024

12. Allow bulk assignment in Inventory

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Rachel shared this idea  ·  Dec 23, 2024

13. shared voicemail

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Rachel shared this idea  ·  Jun 5, 2024

14. Company Cloud Recording File List

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Rachel shared this idea  ·  May 6, 2024

15. Call Monitoring

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    1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Rachel shared this idea  ·  Apr 22, 2024

16. Meeting Settings

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Rachel shared this idea  ·  Apr 22, 2024

17. Update the Site's Business hours to have the same options as Closed hours.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rachel shared this idea  ·  Sep 29, 2022

18. Message-Only Extensions should have a schedule

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rachel shared this idea  ·  Jun 14, 2023

19. When a user's email is changed, it should also change the voicemail to email notification

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rachel shared this idea  ·  Nov 10, 2022

20. A Site's Custom Answering Rule should have the option to route calls to an External Number

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Rachel shared this idea  ·  Nov 30, 2022