Settings and activity

55 results found

1. transfer

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   65 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  May 8, 2025
   Steve shared this idea  ·  Mar 31, 2025

2. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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   33 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Apr 2, 2025

3. Warm Transfer for RingCentral Salesforce

   13 votes

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   Implemented  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Mar 5, 2025

4. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   84 votes

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   Future Consideration  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Mar 3, 2025

5. Report of Users on a User Template

   14 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Feb 6, 2025

6. Allow QoS Data to be pulled via API

   16 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Nov 20, 2024

7. Delete All option for Voicemail

   15 votes

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   2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Nov 7, 2024

8. Ability to disable pop up on the incoming call using RingCentral app

   102 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Oct 11, 2024

9. Outbound Caller ID Drop-down Alphabetical

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Sep 3, 2024

10. Download Voicemail Recordings from Admin Portal

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jul 30, 2024

11. Daily Filter in Dashboards

    8 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  May 30, 2024

12. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  May 1, 2024

13. Include "Microphone" and "Speaker" in MOS call card for phone calls

    15 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Apr 30, 2024

14. Service Web and Messaging need to "play better together"

    12 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Jul 12, 2023

15. Retain and Assign Site to Inventory Numbers

    41 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Messaging data export in a more legible format

    31 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Steve commented  ·  Feb 15, 2024  ·  Edit…  ·  Delete…

    More and more customers are exporting data from the RC App, creating multiple JSON files, which are unreadable and not useful for trying to read through a users activities. Could this be an applet in Python to ingest the download file and stitch it together?Need an update so I can tell the customers who are asking.

    Save Submitting...

17. Please add the ability to have multiple group managers for a usergroup.

    30 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Account-Wide Holiday Settings and/or Holiday Templates

    244 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

19. Disable the computer screensaver when on an active call or meeting

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

    30 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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