← RingCentral Ideas

Settings and activity

35 results found

  1. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

    15 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Steve shared this idea  · 

  2. transfer

    28 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Steve shared this idea  · 

  3. Warm Transfer for RingCentral Salesforce

    13 votes
    Implemented  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  4. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    42 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  5. Report of Users on a User Template

    10 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  6. Allow QoS Data to be pulled via API

    14 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  7. Delete All option for Voicemail

    13 votes
    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  8. Ability to disable pop up on the incoming call using RingCentral app

    61 votes
    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  9. Outbound Caller ID Drop-down Alphabetical

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  10. Download Voicemail Recordings from Admin Portal

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  11. Daily Filter in Dashboards

    6 votes
    0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  12. Voicemail Setting Permission for custom role

    36 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  13. Include "Microphone" and "Speaker" in MOS call card for phone calls

    14 votes
    1 comment  ·  Analytics & Reporting » QOS  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  14. Service Web and Messaging need to "play better together"

    12 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Steve shared this idea  · 

  15. Retain and Assign Site to Inventory Numbers

    32 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  16. Messaging data export in a more legible format

    25 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Steve commented  · 

    More and more customers are exporting data from the RC App, creating multiple JSON files, which are unreadable and not useful for trying to read through a users activities. Could this be an applet in Python to ingest the download file and stitch it together?Need an update so I can tell the customers who are asking.

  17. Please add the ability to have multiple group managers for a usergroup.

    29 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  18. Account-Wide Holiday Settings and/or Holiday Templates

    235 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  19. Disable the computer screensaver when on an active call or meeting

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  20. RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

    28 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
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