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← RingCentral Ideas

Settings and activity

32 results found

  1. Copy or duplicate a custom rule

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number

    10 votes

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    Implemented  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  3. Retain Call Queue Information details regardless of call queue wait settings routing details

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. More detailed and accurate performance reports

    9 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Configure phone buttons for items other than Presence

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Increase data retention for call logs more than 2 years

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Jezzah Panoril commented  · 

    Wanted to access the call logs data retention morethan 12months.

  7. Forward should be one of the "default" softkeys on Polycom VVX phones

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  8. Configuring Dial-By-Name Directory Extensions at the Site Level

    62 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Allow Blocking Outbound Calls by Number

    114 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Removing Inbound Caller ID

    7 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Call waiting for queue calls

    157 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US

  12. The Call Forwarding Feature from one extension to another extension

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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