Settings and activity
33 results found
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6 votes
Jezzah Panoril
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1 voteJezzah Panoril
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2 votesJezzah Panoril
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1 voteJezzah Panoril
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1 voteJezzah Panoril
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4 votesJezzah Panoril
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2 votesJezzah Panoril
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2 votesJezzah Panoril
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38 votesJezzah Panoril
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4 votesJezzah Panoril
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1 voteJezzah Panoril
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39 votes
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6 votesJezzah Panoril
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1 voteJezzah Panoril
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265 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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37 votes
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103 votes
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40 votes
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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76 votes
FR to create custom rule under autoreceptionist have an option to route calls directly to an external number instead of an extensions.