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Removing Inbound Caller ID

I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same

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Larry shared this idea  ·   ·  Report…  ·  Admin →
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  • Parthiv commented  ·   ·  Report

    Yes, we also want ability to only block caller ID for specific lines or voice message extension instead of blocking it for entire account. This will be a very helpful add on.

  • Jason commented  ·   ·  Report

    I would like to see this feature implemented on a per-incoming line basis. We do not want to shut down caller-id for the entire organization which is the only current option.

  • Omar commented  ·   ·  Report

    Yes!! i want this also!! My agents are stereotyping area codes. I want them to answer every call equally. can we hide the inbound caller ID for certain extensions and or group phone lines?