Settings and activity

109 results found

1. Annotation Pen Color Changed

   4 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 4, 2025

2. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

   25 votes

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you for this feedback!

   As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.

   Ryan supported this idea  ·  Feb 25, 2025

3. Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...

   30 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Jan 30, 2025

4. Add ability to change Availability Status for individual and Queue from Desk Phone

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Jan 23, 2025

5. Shared SMS were multiple users can receive and send SMS on specific number

   1,355 votes

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   315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   Thank you!

   Ryan supported this idea  ·  Dec 23, 2024

6. CNAM feature for Canada

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   112 votes

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   Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 13, 2024

7. Assign Ringtones for individual lines

   20 votes

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   Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 1, 2024

8. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

   8 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 7, 2024

9. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   151 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 7, 2024

10. Manage Meetings from within RC App without linking to Calendar

    19 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Oct 4, 2024

11. Push notifications

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Sep 20, 2024

12. Option to Delete any Team message by admin on the RC mobile app

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Sep 5, 2024

13. Admin Role-Managing Private and Public Teams

    14 votes

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    2 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Sep 5, 2024

14. Allow handling of multiple Call Queue calls

    116 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Admins, learn how to set up this feature here!

    Ryan supported this idea  ·  Aug 20, 2024

15. Round Robin in randomized order

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 19, 2024

16. Block 5 Digit Number or not Full Phone number

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 14, 2024

17. Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 9, 2024

18. Performance report refresh rate

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    9 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

19. Filter by Scorecard completed

    10 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  Eugene responded

    Look for "Scorecard completed" filter in "All Filters" on the Calls page

    Ryan supported this idea  ·  Jul 26, 2024

20. Call waiting to apply on call queue members.

    74 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

    Ryan supported this idea  ·  Jul 22, 2024