Settings and activity

103 results found

1. Assign Ringtones for individual lines

   20 votes

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   Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 1, 2024

2. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

   8 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 7, 2024

3. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   146 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 7, 2024

4. Manage Meetings from within RC App without linking to Calendar

   19 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 4, 2024

5. Push notifications

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Sep 20, 2024

6. Option to Delete any Team message by admin on the RC mobile app

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Sep 5, 2024

7. Admin Role-Managing Private and Public Teams

   14 votes

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   2 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Sep 5, 2024

8. Allow handling of multiple Call Queue calls

   116 votes

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   26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Admins, learn how to set up this feature here!

   Ryan supported this idea  ·  Aug 20, 2024

9. Round Robin in randomized order

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Aug 19, 2024

10. Block 5 Digit Number or not Full Phone number

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 14, 2024

11. Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 9, 2024

12. Performance report refresh rate

    • 

    9 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

13. Filter by Scorecard completed

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Look for "Scorecard completed" filter in "All Filters" on the Calls page

    Ryan supported this idea  ·  Jul 26, 2024

14. Call waiting to apply on call queue members.

    74 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

    Ryan supported this idea  ·  Jul 22, 2024

15. Call queue member can accept multiple calls

    12 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jul 22, 2024

16. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    23 votes

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    New  ·  3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jul 19, 2024

17. Multiple recipient for faxes and SMS

    241 votes

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    Under Review  ·  38 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jul 11, 2024

18. Assign SMS bundles

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jul 4, 2024

19. Auto Text Replies After Hours

    25 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jul 1, 2024

20. Record/Archive All SMS Messages

    45 votes

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    Future Consideration  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jun 12, 2024