Settings and activity

147 results found

1. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   173 votes

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   Under Review  ·  25 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Jan 28, 2026

2. SMS CNAM

   30 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Jan 15, 2026

3. Role members Site selection in role setting. ability to select sites

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   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Jan 12, 2026

4. Option to Correct AI Receptionist Voice Pronunciation

   21 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Dec 29, 2025

5. AI Receptionist Voice Response

   9 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Dec 29, 2025

6. Conditional Routing: Resolve Inquiries via FAQ/KB Prior to Live Transfer

   12 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Dec 18, 2025

7. Unable to retrieve LOGS (CALL/SMS), FAXES & Voice messages after account migration

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Dec 2, 2025

8. Apply key template on Presence for yealink device

   46 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 25, 2025

9. In live call report we need colomn of total number of calls

   3 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 25, 2025

10. Automatically assign extension on Presence when a new user is added

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Nov 24, 2025

11. Enable AI transcription on Desk phone

    293 votes

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    Planned  ·  83 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Nov 20, 2025

12. AI generated call notes/summary be sent to the ZOHO contact record that was called

    10 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Nov 19, 2025

13. More detailed and accurate performance reports

    11 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Nov 5, 2025

14. Number of Abandoned calls missing from Users report

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Nov 5, 2025

15. AI transcription or summary

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Nov 3, 2025

16. Performance Reports to Sync with Business Analytics Report

    33 votes

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    Under Review  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Oct 31, 2025

17. Shared Fax on different credentials

    30 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Oct 29, 2025

18. Business Analytics Date Range - User Permissions

    6 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Oct 24, 2025

19. Synchronize Deskphone to RingCentral Application

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Oct 23, 2025

20. Show Original Callers Number in Caller ID when Transferring calls

    32 votes

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    Implemented  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Oct 2, 2025