Settings and activity

138 results found

1. Automatically assign extension on Presence when a new user is added

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 24, 2025

2. Enable AI transcription on Desk phone

   289 votes

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   Planned  ·  82 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 20, 2025

3. AI generated call notes/summary be sent to the ZOHO contact record that was called

   10 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 19, 2025

4. More detailed and accurate performance reports

   11 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 5, 2025

5. Number of Abandoned calls missing from Users report

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 5, 2025

6. AI transcription or summary

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 3, 2025

7. Performance Reports to Sync with Business Analytics Report

   29 votes

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   Under Review  ·  7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 31, 2025

8. Shared Fax on different credentials

   28 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 29, 2025

9. Business Analytics Date Range - User Permissions

   6 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 24, 2025

10. Synchronize Deskphone to RingCentral Application

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Oct 23, 2025

11. Show Original Callers Number in Caller ID when Transferring calls

    32 votes

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    Implemented  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Oct 2, 2025

12. Increasing the return time of Call Park from 5 minutes to 10 minutes.

    27 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Sep 24, 2025

13. Call Park Location Limit increase

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Sep 10, 2025

14. Conference/3-way calling Automatic recording

    41 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Sep 4, 2025

15. IVR change default greeting being played 3 times

    36 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Sep 3, 2025

16. Dial Zero to reach operator from user extension

    35 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jul 2, 2025

17. Performance report align with user call logs

    101 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

    Ryan supported this idea  ·  Jun 5, 2025

18. Disable/Enable 2 Factor Authentication on certain users

    24 votes

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    Under Review  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  May 28, 2025

19. Increase the limit of widgets on the dashboard.

    3 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  May 15, 2025

20. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    52 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  May 15, 2025