Settings and activity

59 results found

1. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

   12 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Sep 26, 2025

2. Analytics access for Supervisor

   15 votes

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   New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Sep 25, 2025

3. Ability to change voice mail email notifications

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Sep 25, 2025

4. Enable CNAM for Australia

   20 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Sep 18, 2025

5. Custom Role - Phone Number Breakout

   9 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Sep 14, 2025

6. RC App Pop Up Notification for Connection Issue

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Aug 20, 2025

7. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   10 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Aug 15, 2025

8. Critical Hard Phone Failure Log (e.g., Phone Freeze, Auto Reboot)

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Aug 10, 2025

9. Phone registration Log (Deskphone)

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Aug 10, 2025

10. Stop others from spoofing our number

    46 votes

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    Planned  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Aug 8, 2025

11. N/A Call Scoring

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Jul 30, 2025

12. Custom Themes in RC App

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Jul 16, 2025

13. We would like to partition the corporate directory by site

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Apr 30, 2025

14. Ability to force agents back to Available Status from Dashboard

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Apr 11, 2025

15. Ability to set the "Press #" to "Do Nothing"

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Apr 4, 2025

16. Custom Role Creation

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    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Apr 2, 2025

17. customize column when downloading user list

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    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Mar 28, 2025

18. Calendar Presence Is On | O365 Outlook Calendar

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Mar 28, 2025

19. Agent States Transition

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    10 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Mar 20, 2025

20. Custom Rule for Internal Transfer

    12 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Mar 16, 2025