Settings and activity

62 results found

1. Status sync with MAX agent and RC app

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Mary Jean supported this idea  ·  Dec 4, 2025

2. Be able to modify permissions when creating Custom Role

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   5 votes

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   0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Nov 6, 2025

3. Lowering the computer memory for the RingCentral Desktop App

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Oct 20, 2025

4. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

   12 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Sep 26, 2025

5. Dashboard for agents and supervisors in RingCX

   65 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Sep 25, 2025

6. Ability to change voice mail email notifications

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Sep 25, 2025

7. Enable CNAM for Australia

   21 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Sep 18, 2025

8. Custom Role - Phone Number Breakout

   12 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Sep 14, 2025

9. RC App Pop Up Notification for Connection Issue

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Aug 20, 2025

10. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    10 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Aug 15, 2025

11. Critical Hard Phone Failure Log (e.g., Phone Freeze, Auto Reboot)

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Aug 10, 2025

12. Phone registration Log (Deskphone)

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Aug 10, 2025

13. Stop others from spoofing our number

    58 votes

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    Planned  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Aug 8, 2025

14. N/A Call Scoring

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Jul 30, 2025

15. Custom Themes in RC App

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Jul 16, 2025

16. We would like to partition the corporate directory by site

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Apr 30, 2025

17. Ability to force agents back to Available Status from Dashboard

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Apr 11, 2025

18. Ability to set the "Press #" to "Do Nothing"

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Apr 4, 2025

19. Custom Role Creation

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    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Apr 2, 2025

20. customize column when downloading user list

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    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Mar 28, 2025