Settings and activity

72 results found

1. Call Recording Capacity Report

   20 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Sep 19, 2026

2. Prevent Caller From Dialing EXT while on hold/waiting in queue.

   10 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Aug 31, 2026

3. Details of Refused calls in Analytics report

   44 votes

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   New  ·  7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Aug 23, 2026

4. Allow Pre-Chat Forms Without the Mandatory "Message to agent" Field

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Aug 23, 2026

5. Option to add External Number into the Call Queues (Group) as Primary Members

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Aug 12, 2026

6. Adding multiple external number to answer call when call queue is busy.

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Aug 12, 2026

7. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   179 votes

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   Under Review  ·  26 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Jul 21, 2026

8. Extension of Inactivity Threshold for Shared Inbox Resolution

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Jul 21, 2026

9. Ringcx voicemail Email notification includes transcript of the voicemail

   48 votes

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   5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   Interactions coming through the Queue voicemail channel provide transcripts now

   Mary Jean supported this idea  ·  Jul 21, 2026

10. ringcx recordings

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Jul 21, 2026

11. Status sync with MAX agent and RC app

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Dec 4, 2025

12. Be able to modify permissions when creating Custom Role

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    6 votes

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    0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Nov 6, 2025

13. Lowering the computer memory for the RingCentral Desktop App

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Oct 20, 2025

14. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Sep 26, 2025

15. Dashboard for agents and supervisors in RingCX

    85 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Sep 25, 2025

16. Ability to change voice mail email notifications

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Sep 25, 2025

17. Enable CNAM for Australia

    26 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Sep 18, 2025

18. Custom Role - Phone Number Breakout

    14 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Sep 14, 2025

19. RC App Pop Up Notification for Connection Issue

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Aug 20, 2025

20. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    9 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Aug 15, 2025