Settings and activity

66 results found

1. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   169 votes

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   Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Jul 21, 2026

2. Extension of Inactivity Threshold for Shared Inbox Resolution

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Jul 21, 2026

3. Ringcx voicemail Email notification includes transcript of the voicemail

   46 votes

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   5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

   Interactions coming through the Queue voicemail channel provide transcripts now

   Mary Jean supported this idea  ·  Jul 21, 2026

4. ringcx recordings

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Jul 21, 2026

5. Status sync with MAX agent and RC app

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Dec 4, 2025

6. Be able to modify permissions when creating Custom Role

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   6 votes

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   0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Nov 6, 2025

7. Lowering the computer memory for the RingCentral Desktop App

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Oct 20, 2025

8. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Sep 26, 2025

9. Dashboard for agents and supervisors in RingCX

   85 votes

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   Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Sep 25, 2025

10. Ability to change voice mail email notifications

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Sep 25, 2025

11. Enable CNAM for Australia

    26 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Sep 18, 2025

12. Custom Role - Phone Number Breakout

    14 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Sep 14, 2025

13. RC App Pop Up Notification for Connection Issue

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Aug 20, 2025

14. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    10 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Aug 15, 2025

15. Critical Hard Phone Failure Log (e.g., Phone Freeze, Auto Reboot)

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Aug 10, 2025

16. Phone registration Log (Deskphone)

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Aug 10, 2025

17. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    218 votes

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    Planned  ·  45 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Aug 8, 2025

18. N/A Call Scoring

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Jul 30, 2025

19. Custom Themes in RC App

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Jul 16, 2025

20. We would like to partition the corporate directory by site

    112 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Apr 30, 2025