Settings and activity

118 results found

1. RingCX Estimated Wait Time API

   10 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 28, 2024

2. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Malcolm commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

   This is a standard feature that is included in Alcatel Lucent Enterprise and Genesys CC offerings for supervisors. I have had several requests from RCX customers asking for this particular feature.

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   Malcolm supported this idea  ·  May 24, 2024

3. Call journey report for RCX

   44 votes

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   Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 13, 2024

4. Ability to export IVR from Studio

   41 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 13, 2024

5. RingCX Time Based Callback-in-Queue Offering

   38 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Malcolm commented  ·  Apr 11, 2024  ·  Edit…  ·  Delete…

   This is a fantastic idea! Maybe this could be implemented as a callback schedule within the queue events.

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   Malcolm supported this idea  ·  Apr 11, 2024

6. Disable option for call recording for internal calls or extension to extension calls.

   16 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Apr 11, 2024

7. Allow option to record inbound calls but not internal calls (extension to extension)

   77 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Apr 11, 2024

8. Azure/OKTA Provisioning: Disable activation email after user is automatically provisioned.

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Apr 11, 2024

9. Enable/Disable OnDemand Call Recording by user (not system wide)

   79 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Apr 11, 2024

10. Ability to remove/hide users from the directory/contact list

    62 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 11, 2024

11. CC - prebuilt report - ability to resize columns

    15 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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12. Manual Pause and Resume - RingCentral App

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. ability to use license from parent cost center when adding user to child cost center

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Improve the overall expereince of National and International whitelisting

    58 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

15. Adjust how missed calls are categorized for group calls

    482 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

16. Warm Transfer to CCRN's

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Need to have a colour scheme for people with Colourblindness

    46 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. An overview, within the User Settings, of all group memberships.

    88 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now available as an additional drop down in the User Settings.