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Phone & Messaging: Call Queues

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Ability for Queue managers to be notified when call is waiting

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can take action quickly.

27 votes
Stephanie shared this idea  ·   ·  Report…  ·  Admin →
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  • Sana commented  ·   ·  Report

    Very important feature to help manage and support the team on the phone queue. Thanks for considering this important addition to RC.

  • JANET commented  ·   ·  Report

    Thanks for considering this option. It is an important feature we would like to have.

  • Bonnie commented  ·   ·  Report

    Thanks for considering this! An audible alert would be wonderful! The alert could sound via the RC phone app. Thanks!