Settings and activity

98 results found

1. The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID

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   Geraldine Fernandez shared this idea  ·  Jul 18, 2024

2. calendar for holidays

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Geraldine Fernandez supported this idea  ·  Jul 11, 2024

3. The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine Fernandez shared this idea  ·  Jun 12, 2024

4. Multiple phone numbers field for RingCX lead list

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine Fernandez supported this idea  ·  Jun 6, 2024

5. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine Fernandez supported this idea  ·  Jun 6, 2024

6. RingCX -- Make Dispositions Optional

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine Fernandez supported this idea  ·  Jun 6, 2024

7. Complete European localization of all RingCX module

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine Fernandez supported this idea  ·  Jun 6, 2024

8. Set of RingCX inbound ports to be minimized

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine Fernandez supported this idea  ·  Jun 6, 2024

9. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

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   Needs More Information  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Geraldine Fernandez supported this idea  ·  Jun 6, 2024

10. RingCX Estimated Wait Time API

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine Fernandez supported this idea  ·  Jun 6, 2024

11. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine Fernandez supported this idea  ·  Jun 6, 2024

12. RingCX voice recording

    14 votes

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    Needs More Information  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Geraldine Fernandez supported this idea  ·  Jun 6, 2024

13. Add Session timeout for RingCX user

    13 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine Fernandez supported this idea  ·  Jun 6, 2024

14. VDI Support for RingCX

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine Fernandez supported this idea  ·  Jun 6, 2024

15. Pulse for RingCX & RingSense for RingCX "Word Alert"

    9 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine Fernandez supported this idea  ·  Jun 6, 2024

16. RingCX Global Secondary Nodes

    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine Fernandez supported this idea  ·  Jun 6, 2024

17. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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    Planned  ·  15 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine Fernandez supported this idea  ·  Jun 6, 2024

18. RingCX Analytics Report

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine Fernandez shared this idea  ·  May 21, 2024

19. Integrate WhatsApp to MVP plans

    68 votes

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    New  ·  12 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Geraldine Fernandez supported this idea  ·  May 3, 2024

20. Ability to have options to switch the video provider to Zoom using the Admin portal page..

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine Fernandez shared this idea  ·  Apr 3, 2024