Call Park Location Limit increase
Submitting in behalf of the customer We are looking at setting up private call Parking Slots. 2 per site. Which means we ned at least 120 call park slots.We also need to be able to set the desk physical handsets to monitor specific call park locations. This allows site staff to easily monitor and pickup park calls. Emulating the previous system where they can efficiently pickup park calls (with one button press) without the need to remember any park location number.Also, below page menionted that there is a limit of 100 call parks. How do we increase this number as it is clearly not enough for our use case with over 100 call queues and increasing soon. https://support.ringcentral.com/article-v2/Call-park-frequently-asked-questions.html?brand=RC_US&product=RingCentral_MVP&language=en_US#Call-park-frequently-asked-questions_twoThank you.
Armien Lanuzo
shared this idea
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Steven
commented
Agreed, our company has extremely high call volumes, with small amounts of staff. It's not uncommon for a worker to need to juggle 2-4 calls at the same time. So, in our use case, we want to set up secondary and tertiary call parks to make sure none of the calls are lost. this would quickly ramp up over 100 park locations