Settings and activity

117 results found

1. Option to configure the RingCentral Pulse for Contact Center like a desk phone.

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jul 26, 2024

2. The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jul 18, 2024

3. calendar for holidays

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jul 11, 2024

4. The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jun 12, 2024

5. Multiple phone numbers field for RingCX lead list

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   Needs More Information  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

6. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   21 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

7. RingCX -- Make Dispositions Optional

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

8. Complete European localization of all RingCX module

   8 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

9. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

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   Needs More Information  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

10. RingCX Estimated Wait Time API

    10 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

11. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

12. RingCX voice recording

    15 votes

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    Needs More Information  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

13. Add Session timeout for RingCX user

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

14. Simultaneous Ring for Cloud profile - RingCX

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    Under Review  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

15. Pulse for RingCX & RingSense for RingCX "Word Alert"

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    Needs More Information  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

16. RingCX Global Secondary Nodes

    19 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

17. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

18. Integrate WhatsApp to MVP plans

    76 votes

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    New  ·  13 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  May 3, 2024

19. Ability to have options to switch the video provider to Zoom using the Admin portal page..

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 3, 2024

20. Ability to see all call queue extension using RingCX application

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 20, 2024