Settings and activity
23 results found
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22 votes
An error occurred while saving the comment 
John
supported this idea
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An error occurred while saving the comment John
commented
The IVRs are powerful, but we don't have any idea how well they're working if we cannot determine if options aren't being used, or if users are just pressing 0 once they hear the greeting.
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1 voteJohn
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88 votes
An error occurred while saving the comment John
commented
This is a tough limitation to deal with. I used to have the ability to page 250+ desk phones and conference phones with Informacast via Cisco UCS, but we lost that when we switched to RC. Our standard enterprise-level gigabit network handled those pages without any issues whatsoever.
Today, we have a healthcare building that has paging speakers in halls and other areas but we need to be able to page into about 40 offices which will never contain paging speakers. The 25 limit seems completely arbitrary to us.John
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170 votesJohn
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152 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is currently in open beta and available for all!
John
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32 votesJohn
supported this idea
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1 voteJohn
shared this idea
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2 votesJohn
shared this idea
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18 votes
An error occurred while saving the comment John
commented
The User Phones page could really benefit from the addition of an IP address column. This tells me what vlan the phone is on and with that where the phone is located.The site column is OK, but that doesn't tell me anything other than what I configured myself.
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207 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
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5 votes
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27 votes
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10 votes
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12 votes
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32 votes
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4 votes
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18 votes
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31 votes
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564 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Check it out in app under Notifications and Audio
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375 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…
Really surprised this doesn't exist yet.
I have a department with an IVR who wants to know why "everybody" ends up in a specific queue. I have a hunch it's because that queue is IVR option 1. But I have no way to sort that out. I would definitely use this feature.