Settings and activity

61 results found

1. Weekly Report of Voicemail Notifications left on extensions

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Aug 27, 2025

2. RingSense License Reassignment

   6 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Aug 18, 2025

3. 911 through RingCentral

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Aug 15, 2025

4. Local bucket/connect based RingCX analytics report

   7 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Aug 12, 2025

5. Language selection for the Position in Queue and Wait time

   22 votes

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   New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Aug 8, 2025

6. Display Agent Call Hold Status and Duration in Supervisor Dashboard

   5 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Aug 7, 2025

7. Feature Enhancement Request: Simultaneous Ring Support for Multiple Concurrent Calls

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Aug 6, 2025

8. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Aug 6, 2025

9. Extracting more RingSense Data via Reports or API

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Jul 29, 2025

10. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

    7 votes

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Jul 25, 2025

11. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Jul 24, 2025

12. "Accept" and "Accept and Go" do the same thing when no active Interaction

    5 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Jul 24, 2025

13. Custom Themes in RC App

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Jul 16, 2025

14. moving agent from one agent group to another

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Jul 10, 2025

15. message data export

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Jul 8, 2025

16. Mobile app as endpoint of RingCX

    23 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Josh commented  ·  Jul 2, 2025  ·  Edit…  ·  Delete…

    Enable the RingCentral mobile app to function as an endpoint (agent leg) for RingCX, allowing agents to handle interactions directly from their mobile devices.

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    Josh supported this idea  ·  Jul 2, 2025

17. Quality of Service (QoS) Portal for RingCX Calls

    43 votes

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    New  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Jun 30, 2025

18. Warm Transfer to CCRN's

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Jun 25, 2025

19. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Jun 24, 2025

20. Allow agents to block number in RingCX

    6 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Jun 23, 2025