← RingCentral Ideas

Settings and activity

57 results found

  1. Language selection for the Position in Queue and Wait time

    11 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  2. Display Agent Call Hold Status and Duration in Supervisor Dashboard

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  3. Feature Enhancement Request: Simultaneous Ring Support for Multiple Concurrent Calls

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  4. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Josh supported this idea  · 

  5. Extracting more RingSense Data via Reports or API

    6 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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    Josh supported this idea  · 

  6. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  7. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  8. "Accept" and "Accept and Go" do the same thing when no active Interaction

    5 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  9. Custom Themes in RC App

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  10. moving agent from one agent group to another

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  11. message data export

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Josh supported this idea  · 

  12. Mobile app as endpoint of RingCX

    23 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Josh commented  · 

    Enable the RingCentral mobile app to function as an endpoint (agent leg) for RingCX, allowing agents to handle interactions directly from their mobile devices.

    Josh supported this idea  · 

  13. Quality of Service (QoS) Portal for RingCX Calls

    21 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  14. Warm Transfer to CCRN's

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  15. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  16. Allow agents to block number in RingCX

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Josh supported this idea  · 

  17. would like digital interactions to prompt the agent only after they finish the call, not while the call is in progress

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  18. Option to change contact profile color

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  19. Configure Avaya J179 for more than 3-way conference calling.

    18 votes
    New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  20. Name or number of the RingCX user should show as caller ID if they call RingEX internally

    12 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 
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