Settings and activity

39 results found

1. Call waiting to apply on call queue members.

   74 votes

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

   JRP supported this idea  ·  Mar 18, 2024

2. View/Access SMS of all other user extension using admin portal

   27 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Mar 12, 2024

3. Allow callers to leave a voicemail without having to press pound

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Mar 12, 2024

4. Pin Text Messages

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Mar 5, 2024

5. View only company call logs permission

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   JRP shared this idea  ·  Dec 27, 2023

6. Allow users to opt out of calls be recorded

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   JRP shared this idea  ·  Jan 4, 2024

7. Screen Caller when dialing Operator or when directed to Call Queue

   2 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   JRP shared this idea  ·  Jan 22, 2024

8. Add the ability to include Limited Extensions in Call Queue groups.

   18 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Mar 5, 2024

9. Messaging data export in a more legible format

   29 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Mar 5, 2024

10. Have the option to use all numbers on the account as the outbound caller ID.

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  Mar 5, 2024

11. Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

    67 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Integrate WhatsApp to MVP plans

    71 votes

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    New  ·  12 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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13. Spam Risk Caller ID to be removed

    98 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  Mar 5, 2024

14. Download SMS via RC App.

    33 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Admin level ability to backup all items for users in Archiver, including Chats

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. I'd like to be able the schedule conference calls in the future

    41 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    167 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. User(s) currently taking calls in call queue(s) should be notified for incoming calls

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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19. Recover call recordings for past 90 days

    98 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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