Settings and activity

39 results found

1. SMS Monitoring

   59 votes

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   8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Oct 20, 2025

2. Option to disable/remove the verbiage such as OPT-OUT from MMS

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   JRP shared this idea  ·  Sep 19, 2025

3. Allow non-Admins to disable the AI Assistant feature on their individual extesnions/profile

   9 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Mar 5, 2025

4. option to disable internal sms even sms are enabled on the account

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Jan 20, 2025

5. Delete bulk messages/Conversation in Unified App

   153 votes

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   Future Consideration  ·  59 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Jan 3, 2025

6. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   161 votes

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   Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Nov 18, 2024

7. Increase Retention Period for Sent Faxes

   152 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Oct 23, 2024

8. Allow multiple participants in conference call using Mitel phone

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   JRP shared this idea  ·  Oct 2, 2024

9. Ability to retrieve sent fax messages beyond 90 days

   31 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Aug 15, 2024

10. enhancement on the robocall mitigation feature

    44 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  Jun 14, 2024

11. Remove/Edit the Header on the Fax page

    21 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  May 31, 2024

12. Fax Transmission Report Notification Enhancement: Customizable Company Fax Number Display

    6 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  May 31, 2024

13. remove do not disturb

    32 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  May 31, 2024

14. caller id of the caller for transferred calls

    62 votes

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    Implemented  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  May 24, 2024

15. Add account wide hold music option

    18 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  May 22, 2024

16. Disable invisible status auto trigger if user is away for 15mins

    9 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  Apr 19, 2024

17. SMS forwarding settings

    55 votes

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    Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  Apr 19, 2024

18. to separate the vm and fax notification

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  Apr 18, 2024

19. Call waiting for queue calls

    164 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    JRP supported this idea  ·  Apr 9, 2024

20. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  Apr 9, 2024