Settings and activity

39 results found

1. SMS Monitoring

   52 votes

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   8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Oct 20, 2025

2. Option to disable/remove the verbiage such as OPT-OUT from MMS

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   JRP shared this idea  ·  Sep 19, 2025

3. Allow non-Admins to disable the AI Assistant feature on their individual extesnions/profile

   9 votes

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   New  ·  2 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Mar 5, 2025

4. option to disable internal sms even sms are enabled on the account

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Jan 20, 2025

5. Delete bulk messages/Conversation in Unified App

   148 votes

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   Future Consideration  ·  57 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Jan 3, 2025

6. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   144 votes

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   Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Nov 18, 2024

7. Increase Retention Period for Sent Faxes

   113 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Oct 23, 2024

8. Allow multiple participants in conference call using Mitel phone

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   JRP shared this idea  ·  Oct 2, 2024

9. Ability to retrieve sent fax messages beyond 90 days

   24 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   JRP supported this idea  ·  Aug 15, 2024

10. enhancement on the robocall mitigation feature

    37 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  Jun 14, 2024

11. Remove/Edit the Header on the Fax page

    19 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  May 31, 2024

12. Fax Transmission Report Notification Enhancement: Customizable Company Fax Number Display

    6 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  May 31, 2024

13. remove do not disturb

    27 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  May 31, 2024

14. caller id of the caller for transferred calls

    58 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  May 24, 2024

15. Add account wide hold music option

    16 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  May 22, 2024

16. Disable invisible status auto trigger if user is away for 15mins

    9 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  Apr 19, 2024

17. SMS forwarding settings

    53 votes

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    Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  Apr 19, 2024

18. to separate the vm and fax notification

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    JRP supported this idea  ·  Apr 18, 2024

19. Call waiting for queue calls

    163 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    JRP supported this idea  ·  Apr 9, 2024

20. Shared SMS were multiple users can receive and send SMS on specific number

    1,246 votes

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    292 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    JRP supported this idea  ·  Apr 9, 2024