← RingCentral Ideas

Settings and activity

28 results found

  1. Increase or remove SMS storage limit of 5000 per folder

    16 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  2. Outbound Caller ID Name on Call Queue

    12 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  3. Auto delete voicemail once notification is sent to E-mail

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  4. Customer wants 2 user ext to receive fax from main fax line

    14 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  5. Ability to assign caller id names to call queue numbers

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  6. email to fax with signature

    8 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  7. Call waiting to apply on call queue members.

    71 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  8. Analytics by Dept

    45 votes
    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  9. Include contents of SMS/MMS on the Logs

    40 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  10. More Detailed SMS Transcipts Report

    6 votes
    1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  11. Disable fax notification on desk phone

    6 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  12. Longer Time Frame to Access Call Logs

    6 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  13. Restore deleted text messages

    65 votes
    Under Review  ·  12 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  14. Wants to add an external number and include it to the outbound caller id lists.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  15. Ability to accept calls from prison

    3 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  16. Shared SMS were multiple users can receive and send SMS on specific number

    728 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Alvin supported this idea  · 

  17. Do not ring mobile app together with desktop app - Separate settings to enable in call handling

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  18. Allow 2 tenants to 1 RingCentral account through SSO

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  19. Remove email notification for users when admin change password

    2 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 

  20. sync multiple phones on same extension number

    4 votes
    1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Alvin supported this idea  · 
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