Settings and activity

28 results found

1. SMS Retention

   138 votes

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   Under Review  ·  42 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Oct 23, 2024

2. Outbound Caller ID Name on Call Queue

   23 votes

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   New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Oct 10, 2024

3. Auto delete voicemail once notification is sent to E-mail

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Oct 10, 2024

4. Customer wants 2 user ext to receive fax from main fax line

   19 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Oct 10, 2024

5. Ability to assign caller id names to call queue numbers

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Oct 9, 2024

6. email to fax with signature

   12 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Sep 20, 2024

7. Call waiting to apply on call queue members.

   74 votes

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

   Alvin supported this idea  ·  Sep 5, 2024

8. Analytics by Dept

   50 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Sep 4, 2024

9. Include contents of SMS/MMS on the Logs

   168 votes

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   Under Review  ·  27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Sep 4, 2024

10. More Detailed SMS Transcipts Report

    6 votes

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    1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Sep 4, 2024

11. Disable fax notification on desk phone

    10 votes

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    New  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Sep 4, 2024

12. Longer Time Frame to Access Call Logs

    8 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Sep 1, 2024

13. Restore deleted text messages

    95 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Aug 15, 2024

14. Wants to add an external number and include it to the outbound caller id lists.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Aug 14, 2024

15. Ability to accept calls from prison

    5 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Aug 11, 2024

16. Shared SMS were multiple users can receive and send SMS on specific number

    1,446 votes

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    Implemented  ·  342 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Jun 22, 2024

17. Do not ring mobile app together with desktop app - Separate settings to enable in call handling

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Jun 20, 2024

18. Support for SSO across multiple Entra ID tenants.

    148 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  May 27, 2024

19. Remove email notification for users when admin change password

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  May 7, 2024

20. sync multiple phones on same extension number

    4 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  May 4, 2024