Settings and activity

28 results found

1. SMS Retention

   124 votes

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   Under Review  ·  37 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Oct 23, 2024

2. Outbound Caller ID Name on Call Queue

   17 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Oct 10, 2024

3. Auto delete voicemail once notification is sent to E-mail

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Oct 10, 2024

4. Customer wants 2 user ext to receive fax from main fax line

   16 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Oct 10, 2024

5. Ability to assign caller id names to call queue numbers

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Oct 9, 2024

6. email to fax with signature

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Sep 20, 2024

7. Call waiting to apply on call queue members.

   74 votes

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

   Alvin supported this idea  ·  Sep 5, 2024

8. Analytics by Dept

   47 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Sep 4, 2024

9. Include contents of SMS/MMS on the Logs

   143 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alvin supported this idea  ·  Sep 4, 2024

10. More Detailed SMS Transcipts Report

    6 votes

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    1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Sep 4, 2024

11. Disable fax notification on desk phone

    7 votes

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    New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Sep 4, 2024

12. Longer Time Frame to Access Call Logs

    7 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Sep 1, 2024

13. Restore deleted text messages

    73 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Aug 15, 2024

14. Wants to add an external number and include it to the outbound caller id lists.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Aug 14, 2024

15. Ability to accept calls from prison

    3 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Aug 11, 2024

16. Shared SMS were multiple users can receive and send SMS on specific number

    1,245 votes

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    292 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    Alvin supported this idea  ·  Jun 22, 2024

17. Do not ring mobile app together with desktop app - Separate settings to enable in call handling

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  Jun 20, 2024

18. Support for SSO across multiple Entra ID tenants.

    106 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  May 27, 2024

19. Remove email notification for users when admin change password

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  May 7, 2024

20. sync multiple phones on same extension number

    4 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Alvin supported this idea  ·  May 4, 2024