Settings and activity

45 results found

1. Feature Request : Allow to loop calls from 2 call queues continuously

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Ismael shared this idea  ·  Oct 2, 2024

2. Assign a ringtone to a number or group

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   Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ismael supported this idea  ·  Sep 26, 2024

3. Uploading Contacts to Cisco Deskphones _ BT Account

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ismael supported this idea  ·  Sep 26, 2024

4. Warm Transfer call for Yealink T4*U and T5*W

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Ismael shared this idea  ·  Sep 9, 2024

5. Ability to change line 1 and line 2 presence for Deskphones

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   New  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Ismael shared this idea  ·  Jul 17, 2024

6. Feature Request : Cisco 8851 to have the users appear as a list on the Corporate directory

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Ismael shared this idea  ·  Jul 15, 2024

7. International Toll-free number calling _ BT accounts

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   New  ·  0 comments  ·  Phone & Messaging » International  ·  Edit…  ·  Delete…  ·  Admin →
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   Ismael shared this idea  ·  Jun 7, 2024

8. Allow admin to configure (turn off / on) inbound call pre-answer by BT Cloud Work as this has an effect on calls from HMRC Authorization...

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ismael shared this idea  ·  Sep 27, 2023

9. Queue's included in the Download User List File

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ismael shared this idea  ·  Jan 6, 2022

10. Permanent Fix for White screen Issue

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Ismael shared this idea  ·  Feb 9, 2022

11. Turn Off Alert For Emergency services may be limited or unavailable when pressing the dial pad

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ismael shared this idea  ·  Jan 3, 2022

12. Requesting to have a feature to hear engage tone/busy tone if the user has a call.

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ismael commented  ·  Jan 15, 2024  ·  Edit…  ·  Delete…

    having an option to select instead of announcement or voicemail to be just an engaged tone when call is engaged or when no one answered the call

    Save Submitting...

13. BT Feature Request : changing the address on the home page of the admin portal

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Access voicemail without pin from IP phone

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Ability to Integrate BT Cloud Phone to Mactrix Order Software Machine

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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16. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    25 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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17. Custom ringtones for internal calls

    15 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more: https://support.ringcentral.com/article-v2/Assigning-ringtones-for-incoming-calls-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop_web

18. Ability to provision 3rd party non supported phones for BT accounts

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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19. Voicemail-to-text feature can be archived

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Remove missed call from queue members if answered

    219 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.