Settings and activity

32 results found

1. Language selection for the Position in Queue and Wait time

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   New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kristopher John Calinao supported this idea  ·  Aug 8, 2025

2. Reduce the loading time for RC embedded app in Microsoft Teams

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kristopher John Calinao supported this idea  ·  Aug 8, 2025

3. "Accept" and "Accept and Go" do the same thing when no active Interaction

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   Implemented  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Kristopher John Calinao supported this idea  ·  Jul 24, 2025
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   Kristopher John Calinao commented  ·  Jul 24, 2025  ·  Edit…  ·  Delete…

   Implement distinct functionalities for "Accept" and "Accept and Go" buttons during digital interactions:

   Accept: Accepts the incoming digital interaction without automatically navigating to or opening the message. The interaction should be marked as accepted and remain in the agent's queue or a similar holding state.

   Accept and Go: Accepts the incoming digital interaction and immediately navigates the agent to the newly accepted message, opening it for viewing and response.

   Benefit: This enhancement will align button functionality with user expectations, reduce confusion, and provide agents with greater control over their workflow when managing digital interactions.

   Save Submitting...

4. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   30 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Kristopher John Calinao supported this idea  ·  Jul 17, 2025

5. Improve Historical Reporting: Exclude Deleted Agents and Queues past their deletion date

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Kristopher John Calinao supported this idea  ·  Jul 11, 2025

6. User List Incoming Call Set up Report

   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kristopher John Calinao supported this idea  ·  May 15, 2025

7. Sending audio and video recordings using messages in the RingCentral app

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Kristopher John Calinao supported this idea  ·  May 1, 2025

8. Ability to force agents back to Available Status from Dashboard

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Kristopher John Calinao supported this idea  ·  Apr 11, 2025

9. Ability to remove the deleted users from the performance report

   28 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kristopher John Calinao supported this idea  ·  Apr 10, 2025

10. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Kristopher John Calinao supported this idea  ·  Mar 24, 2025

11. Permission to Block a User from Having the Visibility of IVRs from other Sites

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kristopher John Calinao supported this idea  ·  Mar 13, 2025

12. RingCX unmute author

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kristopher John Calinao supported this idea  ·  Jan 19, 2025

13. DND on RC Mobile App Only

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Kristopher John Calinao shared this idea  ·  Jan 18, 2025

14. Show an account's entire list of user groups from the user extension level

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kristopher John Calinao shared this idea  ·  Jan 16, 2025

15. Analytics access for Supervisor

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    New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kristopher John Calinao supported this idea  ·  Jan 13, 2025

16. Improve Recording Playback Audio Quality From Service Web

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kristopher John Calinao supported this idea  ·  Dec 20, 2024

17. Add ring group to call queues

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kristopher John Calinao supported this idea  ·  Sep 1, 2024

18. Wants to see the dial pad in the center of the screen

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Kristopher John Calinao supported this idea  ·  Aug 1, 2024

19. RingEx Desktop App change functionality

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kristopher John Calinao supported this idea  ·  Jul 25, 2024

20. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    16 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kristopher John Calinao supported this idea  ·  May 16, 2024