Settings and activity

45 results found

1. Synchronize DND setting across App and Desk Phones

   15 votes

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   Under Review  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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   Howard shared this idea  ·  Jul 14, 2022

2. Allow admins to change user profile information (including pictures)

   106 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Howard commented  ·  Jan 8, 2024  ·  Edit…  ·  Delete…

   Has there been any progress on this long outstanding feature request?

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   Howard commented  ·  Oct 6, 2022  ·  Edit…  ·  Delete…

   Another essential and basic feature that is currently missing from RingCentral. Please allow admins to update profile pictures ASAP.

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3. Configure phone buttons for items other than Presence

   20 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Pause followed by additional digits

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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5. DTMF tones via speed dials

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Enable ability to silence one of your apps (Desktop and Mobile) without disabling or silencing both.

   13 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Unable to Conference with Two External Calls

   23 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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8. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

   23 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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9. Include the ability to sort contacts alphabetically in the RingCentral app HUD

   23 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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10. Netsuite Integration

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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11. Using an app on another device should cancel cell phone notifications

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Idle behavior shows users offline even though they are available and logged into RC.

    107 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    450 votes

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    Future Consideration  ·  62 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

    27 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone.

15. HUD Features

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Howard commented  ·  Oct 20, 2022  ·  Edit…  ·  Delete…

    Also need to be able to have 2 or 3 columns of extensions in HUD so that more extensions are visible simultaneously.

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16. HUD List more compact

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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17. Presence indication of users on Dial Pad on Desktop Application

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Option to have Call Que Ring Softphone but Not Mobile

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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19. HUD columns

    12 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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20. Receptionist HUD View

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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