Settings and activity

55 results found

1. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

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   Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Melissa Hawkins supported this idea  ·  Dec 3, 2024

2. Disable "AI is taking notes" when on call

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   
   

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   
   

   Thank you!

   Melissa Hawkins supported this idea  ·  Dec 3, 2024

3. Call queue texting

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Melissa Hawkins supported this idea  ·  Dec 3, 2024

4. Ability to dial out while there is an incoming call

   91 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Melissa Hawkins supported this idea  ·  Dec 3, 2024

5. Warm Transfer to CCRN's

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Melissa Hawkins supported this idea  ·  Nov 8, 2024

6. Warm Transfer/ ask first - as only transfer option

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Melissa Hawkins supported this idea  ·  Nov 8, 2024

7. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Delete…  ·  Admin →
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   Melissa Hawkins supported this idea  ·  Sep 27, 2024

8. IVR PROMPT THAT ALLOW CUSTOMER TO RECEIVED TEXT OR EMAIL

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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   Melissa Hawkins supported this idea  ·  Sep 27, 2024

9. Changing User's presence status as an Admin

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Melissa Hawkins supported this idea  ·  Sep 27, 2024

10. Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Melissa Hawkins shared this idea  ·  Sep 27, 2024

11. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Melissa Hawkins supported this idea  ·  Sep 26, 2024

12. Sync RingCentral Desktop Application With RingCX

    253 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Melissa Hawkins shared this idea  ·  Sep 26, 2024

13. Hide gifs in messages

    6 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melissa Hawkins supported this idea  ·  Jul 1, 2024

14. Allowing warm transfers from Ring Central desktop to the Contact Center

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    22 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Melissa Hawkins supported this idea  ·  Jun 5, 2024

15. Permanent Customizable Tagging Setting in RingCentral

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melissa Hawkins shared this idea  ·  Nov 28, 2023