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50 results found

  1. Warm Transfer/ ask first - as only transfer option

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Melissa supported this idea  · 

  2. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

    10 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Admin →
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    Melissa supported this idea  · 

  3. IVR PROMPT THAT ALLOW CUSTOMER TO RECEIVED TEXT OR EMAIL

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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    Melissa supported this idea  · 

  4. Changing User's presence status as an Admin

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Melissa supported this idea  · 

  5. Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    Melissa shared this idea  · 

  6. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  15 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Melissa supported this idea  · 

  7. Sync RingCentral Desktop Application With RingCX

    245 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Melissa shared this idea  · 

  8. Hide gifs in messages

    6 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Melissa supported this idea  · 

  9. Allowing warm transfers from Ring Central desktop to the Contact Center

    22 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Melissa supported this idea  · 

  10. Permanent Customizable Tagging Setting in RingCentral

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melissa shared this idea  · 
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