Settings and activity

56 results found

1. Text From Call Queue Direct Number

   24 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Dec 3, 2024

2. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

   167 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Dec 3, 2024

3. Disable "AI is taking notes" when on call

   166 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   
   

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   
   

   Thank you!

   Melissa supported this idea  ·  Dec 3, 2024

4. Call queue texting

   20 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Dec 3, 2024

5. Ability to dial out while there is an incoming call

   92 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Dec 3, 2024

6. Warm Transfer to CCRN's

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Nov 8, 2024

7. Warm Transfer/ ask first - as only transfer option

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Nov 8, 2024

8. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

   10 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Sep 27, 2024

9. IVR PROMPT THAT ALLOW CUSTOMER TO RECEIVED TEXT OR EMAIL

   3 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Sep 27, 2024

10. Changing User's presence status as an Admin

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Sep 27, 2024

11. Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Melissa shared this idea  ·  Sep 27, 2024

12. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    111 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Sep 26, 2024

13. Sync RingCentral Desktop Application With RingCX

    281 votes

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    Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Melissa shared this idea  ·  Sep 26, 2024

14. Hide gifs in messages

    6 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Jul 1, 2024

15. Allowing warm transfers from Ring Central desktop to the Contact Center

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    36 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Jun 5, 2024

16. Permanent Customizable Tagging Setting in RingCentral

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melissa shared this idea  ·  Nov 28, 2023