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  1. 195 votes

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    Sharon supported this idea  · 
  2. 55 votes

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    Sharon commented  · 

    Other industries do this so it is also an expectation that RingCentral should be able to

    Sharon supported this idea  · 
  3. 70 votes

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    Sharon supported this idea  · 
  4. 1 vote

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    Sharon shared this idea  · 
  5. 1 vote

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  6. 4 votes

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    Sharon shared this idea  · 
  7. 1 vote

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    Sharon shared this idea  · 
  8. 4 votes

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  9. 6 votes

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    Sharon shared this idea  · 
  10. 6 votes

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    Sharon shared this idea  · 
  11. 20 votes

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    Sharon shared this idea  · 
  12. 12 votes

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  13. 20 votes

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  14. 164 votes

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  15. 13 votes

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  16. 5 votes

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  17. 52 votes

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    Sharon commented  · 

    PLA-63652
    PLA/Telco to support mThor HUD features pick-up cases

    Background:
    We are trying to support full HUD capabilities on Mobile. Due the nature of presence APIs supported , the users on iOS mobile is not able to support call pick up alert for RC app in background or killed or on a locked iOS device. With only the presence API support Android OS devices can support the notifications for call pick up.

    Proposed Solution:-
    Platform can support start-ring event to alert for supporting the call pickup use cases. This will allow the the mThor to wake up a killed app or , an app in background or on a locked iOS device to have the call pickup alert.

    The priority for HUD support is to support a) Presence Call pickup, b) BCA call pickup, c) Park location scenarios as priority. We will also consider supporting Call queue pickup and Group Call pickup as the next priorities if feasible.

  18. 11 votes

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  19. 12 votes

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  20. 6 votes

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    Sharon commented  · 

    In addition how may rings are set to any forwarding rules such as reing groups