Settings and activity

78 results found

1. Toggle desktop app only from on/off for the user's call forwading.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Mar 18, 2022

2. Need option to schedule reports in Business Analytics with PDF

   78 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lynce commented  ·  Jul 21, 2023  ·  Edit…  ·  Delete…

   To have an option to download reports in Business Analytics as PDF.

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3. Record a transferred call to another extension.

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Jul 13, 2022

4. Option to opt-out automated RingCentral Application Survey.

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Feb 23, 2023

5. Option to disable the bubble alert in the RingCentral Desktop App.

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Nov 21, 2022

6. Option to change the way how SMS and internal messages are sorted.

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Nov 21, 2022

7. Allow On-Premise Exchange version 2013, 2016, and 2019 calendar to be connected to the RingCentral Desktop App.

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Jul 19, 2022

8. Wrap Time / After Contact Work

   155 votes

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   Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lynce commented  ·  Dec 20, 2023  ·  Edit…  ·  Delete…

   This will enable Supervisors to see the Wrap status in their dashboard during the set wrap up time after each call.

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9. Set-up an iPad as scheduling display for RingCentral Video Rooms

   12 votes

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   Implemented  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Jun 2, 2022

10. Option to delete all SMS and Internal Messages sent and received in the RingCentral Desktop App.

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Nov 21, 2022

11. Import User's First and Last Name from Microsoft 365 to RC Desktop App.

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Nov 15, 2022

12. Allow Call Queue Voicemail Selection

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Analytics regarding Text Messaging/SMS

    258 votes

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    Future Consideration  ·  35 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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14. Ability to assign dedicated fax number to multiple users

    102 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Assign phone numbers to CCRN in MVP Admin

    11 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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16. Departmental Voicemail Box

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Improve detection of "default" audio device.

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Fax Icon pointed to the fax extension

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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19. Customize popup notifications

    30 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Call Park Notification Control in the RingCentral Desktop App

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    119 votes

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    Under Review  ·  42 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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