Settings and activity

75 results found

1. Option to opt-out automated RingCentral Application Survey.

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Feb 23, 2023

2. Option to disable the bubble alert in the RingCentral Desktop App.

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Nov 21, 2022

3. Option to change the way how SMS and internal messages are sorted.

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Nov 21, 2022

4. Allow On-Premise Exchange version 2013, 2016, and 2019 calendar to be connected to the RingCentral Desktop App.

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Jul 19, 2022

5. Wrap Time / After Contact Work

   139 votes

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   Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lynce commented  ·  Dec 20, 2023  ·  Edit…  ·  Delete…

   This will enable Supervisors to see the Wrap status in their dashboard during the set wrap up time after each call.

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6. Option to delete all SMS and Internal Messages sent and received in the RingCentral Desktop App.

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Nov 21, 2022

7. Set-up an iPad as scheduling display for RingCentral Video Rooms

   12 votes

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   Implemented  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Jun 2, 2022

8. Import User's First and Last Name from Microsoft 365 to RC Desktop App.

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Nov 15, 2022

9. Allow Call Queue Voicemail Selection

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Analytics regarding Text Messaging/SMS

    255 votes

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    Future Consideration  ·  34 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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11. Ability to assign dedicated fax number to multiple users

    97 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Assign phone numbers to CCRN in MVP Admin

    11 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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13. Departmental Voicemail Box

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Improve detection of "default" audio device.

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Fax Icon pointed to the fax extension

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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16. Customize popup notifications

    30 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Call Park Notification Control in the RingCentral Desktop App

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    118 votes

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    Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Allow for control of the various HID devices like Headsets and Clickshare

    10 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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19. Pop up window for Internal Messaging

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Status Share can be seen under HUD and once the DND is off, it will clear the status share

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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