Settings and activity

81 results found

1. show call logs on call presence

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  May 12, 2024

2. Paging Group Device to Receive Page increase to 65 Devices

   48 votes

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   Under Review  ·  18 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Apr 8, 2024

3. Fax Only Group

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Apr 4, 2024

4. Toggle desktop app only from on/off for the user's call forwading.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Mar 18, 2022

5. Need option to schedule reports in Business Analytics with PDF

   78 votes

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   3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded
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   Lynce commented  ·  Jul 21, 2023  ·  Edit…  ·  Delete…

   To have an option to download reports in Business Analytics as PDF.

   Save Submitting...

6. Record a transferred call to another extension.

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Jul 13, 2022

7. Option to opt-out automated RingCentral Application Survey.

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Feb 23, 2023

8. Option to disable the bubble alert in the RingCentral Desktop App.

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Nov 21, 2022

9. Option to change the way how SMS and internal messages are sorted.

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Nov 21, 2022

10. Allow On-Premise Exchange version 2013, 2016, and 2019 calendar to be connected to the RingCentral Desktop App.

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Jul 19, 2022

11. Wrap Time / After Contact Work

    157 votes

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    Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lynce commented  ·  Dec 20, 2023  ·  Edit…  ·  Delete…

    This will enable Supervisors to see the Wrap status in their dashboard during the set wrap up time after each call.

    Save Submitting...

12. Set-up an iPad as scheduling display for RingCentral Video Rooms

    12 votes

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    Implemented  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Jun 2, 2022

13. Option to delete all SMS and Internal Messages sent and received in the RingCentral Desktop App.

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Nov 21, 2022

14. Import User's First and Last Name from Microsoft 365 to RC Desktop App.

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Nov 15, 2022

15. Allow Call Queue Voicemail Selection

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Analytics regarding Text Messaging/SMS

    326 votes

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    43 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

17. Ability to assign dedicated fax number to multiple users

    104 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Assign phone numbers to CCRN in MVP Admin

    11 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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19. Departmental Voicemail Box

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Improve detection of "default" audio device.

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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