Settings and activity

59 results found

1. to remove the blocked option on outbound caller ID on admin portal

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Feb 25, 2025

2. Feature Request: Super Admin Self-Service Contact Center Routing Change

   21 votes

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   2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Feb 20, 2025
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   Ildefonso commented  ·  Feb 20, 2025  ·  Edit…  ·  Delete…

   I would also like to add a pop-up confirmation reiterating that modification of CCRN can result in the contact center being down. So that they also acknowledge the impact of these added permissions.

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3. Different phone numbers assigned to 1 extension can send email notification to different email address

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Feb 17, 2025

4. Have a report which shows all uses who have a divert on their phone

   32 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Feb 3, 2025

5. UK Mobile Numbers as a Substitute Caller ID

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Jan 30, 2025

6. RingCX - Option not to count outbound queue calls within inbound reporting stats

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   Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Jan 20, 2025

7. Call Queue voicemails available in RC APP and GUI interface

   66 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ildefonso supported this idea  ·  Jan 17, 2025

8. Bulk MS teams Disconnect or Reconnect

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   9 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Ildefonso commented  ·  Dec 3, 2024  ·  Edit…  ·  Delete…

   Account Name: HC One
   UID: 236260066

   Mat of HC One requested for this feature also, he said that it is time consuming to manually deactivate users one at a time.

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   Ildefonso supported this idea  ·  Dec 3, 2024

9. Site specific directory, Hide the company directory from specific users only

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   7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
   Ildefonso supported this idea  ·  Nov 21, 2024

10. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

    13 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Nov 7, 2024

11. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Nov 7, 2024

12. Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Jun 20, 2024

13. Include "Microphone" and "Speaker" in MOS call card for phone calls

    15 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Apr 30, 2024

14. Add The Ability To Send An Email For Answered Calls

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ildefonso supported this idea  ·  Apr 5, 2024

15. Deleted voicemail tracker

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso shared this idea  ·  Jun 30, 2022

16. Roles and Permission specific template only

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso shared this idea  ·  Dec 7, 2020

17. Contact Center bill breakdown be included in the RC MVP bill

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso shared this idea  ·  Nov 4, 2022

18. Add Ringer and Audio control settings for RingCentral Contact Center Voice Chrome Extension

    8 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Ildefonso shared this idea  ·  Jun 19, 2023

19. Sync Teams Status with RC Status

    32 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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20. Add Yealink 79P to device that can receive page

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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