Settings and activity

11 results found

1. Role members Site selection in role setting. ability to select sites

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   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Meryll supported this idea  ·  Jan 12, 2026

2. Conditional Routing: Resolve Inquiries via FAQ/KB Prior to Live Transfer

   8 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Meryll supported this idea  ·  Jan 8, 2026

3. RingCentral Pop-up modification in Salesforce

   4 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Meryll supported this idea  ·  Jan 5, 2026

4. Call Queue ring simultaneously the overflow into another call queue simultaneously

   19 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Meryll supported this idea  ·  Nov 20, 2024

5. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Meryll supported this idea  ·  Nov 14, 2024

6. Corporate Directory Not Showing up on Poly Phones

   8 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Meryll supported this idea  ·  Oct 15, 2024

7. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   151 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Meryll supported this idea  ·  Oct 7, 2024

8. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

   8 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Meryll supported this idea  ·  Oct 7, 2024

9. HUD List Vertical Format vs Horizontal Format option

   48 votes

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   New  ·  10 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Meryll supported this idea  ·  Oct 1, 2024

10. Add an option to stop receiving missed call notification if the call came from a blocked number

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Meryll shared this idea  ·  Aug 15, 2023

11. CNAM feature for Canada

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    112 votes

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    Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Meryll commented  ·  Oct 19, 2023  ·  Edit…  ·  Delete…

    customer requesting to have an option to update CNAM for Canadian Numbers

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