Settings and activity

77 results found

1. Allow for Call Transcripts to be Backed Up via RC Archiver

   18 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Sep 4, 2025

2. Combine User List and User Device Export

   24 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jul 1, 2025

3. International calls report

   29 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jun 10, 2025

4. DND - Presence Key Notification

   40 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  May 28, 2025

5. Ability to group and sort HUD contacts

   22 votes

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   4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  May 28, 2025

6. Abandoned Call Tracking Feature

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   58 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Nov 8, 2024

7. ivr visual editor pdf options

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Nov 7, 2024

8. Call Queue - "Allow members to change their queue status"

   33 votes

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   6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Oct 1, 2024

9. run user status report

   52 votes

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   Under Review  ·  11 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Sep 16, 2024

10. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    40 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Aug 8, 2024

11. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    23 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Aug 8, 2024

12. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    87 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jul 16, 2024

13. Allow Administrator to disable "Auto-answer call" feature

    121 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

    Hannah supported this idea  ·  Jun 11, 2024
    An error occurred while saving the comment
    Hannah commented  ·  Nov 28, 2022  ·  Edit…  ·  Delete…

    There should be a way for Admins to view which users has the Auto-answer feature enabled in the RingCentral app so that Admins can keep track of more evenly distributed calls for agents.

    Save Submitting...

14. Warm Transfer show original caller ID

    10 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 19, 2024

15. Add AWAY Option for chat

    42 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 4, 2024

16. Contact Directory be automatically integrated with RingCentral account's Company directory

    12 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Hannah shared this idea  ·  Oct 12, 2020

17. Direct line into a meeting

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Hannah shared this idea  ·  Dec 14, 2020

18. Provisioning file for MS teams provisioning/manual provisioned phones

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Hannah shared this idea  ·  Jan 8, 2021

19. Feature Request: Glip Direct Message Filtered Alphabetically

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah shared this idea  ·  Feb 17, 2021

20. Feature to add more than one Contact Information when creating a case through support.ringcentral.com

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah shared this idea  ·  Mar 1, 2021