Settings and activity

22 results found

1. Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Aug 7, 2024

2. KPI in Analytics for total outbound calls using the main company number

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jun 18, 2024

3. Ability to Download Qos Reports

   73 votes

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   Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Apr 3, 2024

4. Enterprise Portal Level Analytics for all Accounts

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   0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Mar 28, 2024

5. Allow number search in the dialler to also look in the extension name field

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   Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Aug 10, 2022

6. Show Manage queues option for the user in the RingCentral Phone Desktop App

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Feb 18, 2022

7. Add Custom Field to Call Queues

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Nov 6, 2023

8. Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Aug 10, 2023

9. Shared SMS were multiple users can receive and send SMS on specific number

   643 votes

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   130 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

   Steve supported this idea  ·  Mar 28, 2024

10. Analytics report for IVR key presses

    45 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Mar 28, 2024

11. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    488 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Mar 28, 2024

12. Call queue groups should also be visible on the HUD

    69 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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13. Power Automate Integration

    30 votes

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    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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14. Contacts Syncing on the Glip App

    77 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Shared Contact List with all users

    72 votes

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    10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more: https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US

16. Access to a centralized Company Directory

    36 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Contacts- ALL

    44 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

    45 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Admin import of contacts for users or whole company.

    52 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Create a default group of contacts for all users that admins can manage

    39 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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