← RingCentral Ideas

Settings and activity

53 results found

  1. Allow handling of multiple Call Queue calls

    116 votes
    26 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Brandon supported this idea  · 

  2. Allow Administrator to disable "Auto-answer call" feature

    90 votes
    New  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Brandon supported this idea  · 

  3. Auto Answer Feature sync in Physical Deskphone provisioned

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Brandon supported this idea  · 

  4. Permission based auto answer function so Managers can control auto answer functions on RC Softphone.

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Brandon supported this idea  · 

  5. Restrict Email Updates to Authorized Domains in User Profile

    12 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Brandon supported this idea  · 

  6. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Brandon supported this idea  · 

  7. Select Caller ID

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Brandon supported this idea  · 

  8. Assign co-host in RingCentral Video

    77 votes
    Future Consideration  ·  17 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    Brandon supported this idea  · 

  9. Voicemail Setting Permission for custom role

    36 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Brandon supported this idea  · 

  10. RC App and RCV Casting Feature to screen, monitor, projector, or TV

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Brandon shared this idea  · 

  11. Custom modification of extension permissions in Admin Portal

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Brandon shared this idea  · 

  12. RC App Video quality Monitoring/Controls

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Brandon shared this idea  · 

  13. Set Users Status on their behalf

    66 votes
    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  14. Analytics regarding Text Messaging/SMS

    236 votes
    Future Consideration  ·  29 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?

  15. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    96 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?

  16. Add Dinosaur Emojis to RingCentral Chat

    169 votes
    5 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  17. Turn Off Extension Dialing Options

    60 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Brandon commented  · 

    Hello, everyone! Every Support Agent is trained to either identify if there is an issue with a feature that is not working properly, or where to find the answer on that functionality. If it is determined that a feature is functioning as designed, they research to see if the same or a similar idea has been submitted here. If there is an idea already submitted then the Customer is advised to vote for it, or if there is not an idea found they can assist the Customer with submitting one. This process is common across support. The intent with this is that if enough Customers do vote on a feature then it will be considered for development/addition. If there were thousands of Customers that wanted this feature, then they would be pointed to the idea here, vote on it, and it would likely be developed for implementation in a future release. The Developers do see and review the ideas & votes here, so the more votes, the better. if you feel this is a much needed feature, please speak with more users within your organization that would like this feature, and ask them to vote on the idea here.

  18. Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority

    22 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  19. Unable to release an individual line during a 3-person call.

    28 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  20. Audit Trail Enhancements

    225 votes
    67 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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