Settings and activity

61 results found

1. Show Toll-free minute usage in Service Web

   69 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  May 28, 2026

2. Details of Refused calls in Analytics report

   38 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  May 27, 2026

3. Coaching insight in ACE

   5 votes

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   New  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  May 21, 2026

4. Position in Queue, Estimated wait time, and Call queue caller call back feature

   231 votes

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   40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Shane supported this idea  ·  May 1, 2026

5. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   208 votes

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   Planned  ·  44 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Apr 14, 2026

6. Customizable Font Size for Call Queue Notifications

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Shane shared this idea  ·  Apr 14, 2026

7. Dynamic outbound caller ID

   16 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Apr 13, 2026

8. local presence dialing feature

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Apr 13, 2026

9. AI Receptionist Log of Call Flow

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Apr 13, 2026

10. RingSense Showing Reversed CallerID information

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Mar 30, 2026

11. Block all External Incoming Calls

    26 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Mar 25, 2026

12. Export text conversations to a PDF or other document.

    29 votes

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    Future Consideration  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Mar 10, 2026

13. Allow individual users to export their own Direct Messages

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Mar 10, 2026

14. The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Feb 10, 2026

15. Transferring Daily Report Subscription

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Feb 2, 2026

16. Disable key press when a call is already ringing or connecting to a user extension or call queue

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Feb 2, 2026

17. Role members Site selection in role setting. ability to select sites

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    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Jan 12, 2026

18. RingCentral Pop-up modification in Salesforce

    5 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Jan 5, 2026

19. Conditional Routing: Resolve Inquiries via FAQ/KB Prior to Live Transfer

    11 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Shane shared this idea  ·  Dec 18, 2025

20. HubSpot Contacts in RingCentral Admin Portal Call Logs

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Edit…  ·  Delete…  ·  Admin →
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    Shane shared this idea  ·  Dec 5, 2025