Settings and activity

53 results found

1. Ability to edit After Hours VM greeting over the phone

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Gordon MacDonald shared this idea  ·  Jan 25, 2023

2. Group Membership showing Call Handling

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gordon MacDonald shared this idea  ·  Aug 10, 2023

3. With Multi-site feature, need ability to rename Main site from 'company'

   28 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gordon MacDonald commented  ·  Aug 25, 2023  ·  Edit…  ·  Delete…

   For users with the multi site feature enabled I have had a couple requests to rename the main site from "Company" to something else to match the naming pattern of their locations.

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4. Contact Search - Include Details

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Gordon MacDonald shared this idea  ·  Dec 8, 2023

5. Increase length of time reports are saved

   14 votes

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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6. Average speed to answer per user

   8 votes

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   Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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7. Admin can change other users' presence status and presence message

   29 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Desk Phone and Desktop application Sync

   107 votes

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   Planned  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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10. Changing the Main Super Admin to another existing extension

    66 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Play remaining minutes in queue.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Share host Audio in RC Video in Desktop App

    189 votes

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    13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminHarish (Senior Product Manager, RingCentral) responded

    Anyone presenting — not just the host — can include system audio so participants hear shared video and audio clearly. This is supported when presenting from the desktop app on both Windows and macOS, with macOS support our most recent addition. See Sharing your screen with audio.

    
    

13. Call duration warning notifications

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. More detailed and accurate performance reports

    11 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. Forward a voicemail to another extension

    39 votes

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    Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Custom Role for Call Queue Manager

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Allow option to record inbound calls but not internal calls (extension to extension)

    77 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Apply Template Scheduler

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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19. Microsoft Store

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Upload custom ringtone

    42 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Gordon MacDonald commented  ·  Jun 21, 2023  ·  Edit…  ·  Delete…

    In the old app the we could assign custom ringtones for calls. We lost this option with the new update.

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    An error occurred while saving the comment
    Gordon MacDonald commented  ·  Jun 16, 2023  ·  Edit…  ·  Delete…

    In the old "Phone for Desktop" app we were able to add custom sounds as ringtones for incoming calls. Can we get this function back please?

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