Settings and activity

54 results found

1. Ability to edit After Hours VM greeting over the phone

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Gordon MacDonald shared this idea  ·  Jan 25, 2023

2. Group Membership showing Call Handling

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gordon MacDonald shared this idea  ·  Aug 10, 2023

3. With Multi-site feature, need ability to rename Main site from 'company'

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gordon MacDonald commented  ·  Aug 25, 2023  ·  Edit…  ·  Delete…

   For users with the multi site feature enabled I have had a couple requests to rename the main site from "Company" to something else to match the naming pattern of their locations.

   Save Submitting...

4. Contact Search - Include Details

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Gordon MacDonald shared this idea  ·  Dec 8, 2023

5. Increase length of time reports are saved

   12 votes

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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6. Average speed to answer per user

   6 votes

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   Planned  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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7. Admin can change other users' presence status and presence message

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Desk Phone and Desktop application Sync

   86 votes

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   Planned  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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10. Changing the Main Super Admin to another existing extension

    32 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Play remaining minutes in queue.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Share host Audio in RC Video in Desktop App

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    12 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPhillip (Director, Product Management, RingCentral) responded

    Implemented for Windows.  

    Mac is planned for 2H 2024

13. Call duration warning notifications

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. More detailed and accurate performance reports

    9 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. Allow multiple users to respond to the main number texts

    98 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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16. Forward a voicemail to another extension

    26 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Custom Role for Call Queue Manager

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Allow option to record inbound calls but not internal calls (extension to extension)

    59 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Apply Template Scheduler

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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20. Microsoft Store

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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