Settings and activity

53 results found

1. Ability to edit After Hours VM greeting over the phone

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Gordon MacDonald shared this idea  ·  Jan 25, 2023

2. Group Membership showing Call Handling

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gordon MacDonald shared this idea  ·  Aug 10, 2023

3. With Multi-site feature, need ability to rename Main site from 'company'

   28 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gordon MacDonald commented  ·  Aug 25, 2023  ·  Edit…  ·  Delete…

   For users with the multi site feature enabled I have had a couple requests to rename the main site from "Company" to something else to match the naming pattern of their locations.

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4. Contact Search - Include Details

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Gordon MacDonald shared this idea  ·  Dec 8, 2023

5. Increase length of time reports are saved

   14 votes

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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6. Average speed to answer per user

   8 votes

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   Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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7. Admin can change other users' presence status and presence message

   29 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Desk Phone and Desktop application Sync

   106 votes

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   Planned  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month

   3 votes

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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10. Changing the Main Super Admin to another existing extension

    62 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Play remaining minutes in queue.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Share host Audio in RC Video in Desktop App

    188 votes

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    13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  Phillip Liu responded

    Implemented for Windows.  

    Mac is planned for 2H 2024

13. Call duration warning notifications

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. More detailed and accurate performance reports

    11 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. Forward a voicemail to another extension

    39 votes

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    Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Custom Role for Call Queue Manager

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Allow option to record inbound calls but not internal calls (extension to extension)

    76 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Apply Template Scheduler

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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19. Microsoft Store

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Upload custom ringtone

    42 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Gordon MacDonald commented  ·  Jun 21, 2023  ·  Edit…  ·  Delete…

    In the old app the we could assign custom ringtones for calls. We lost this option with the new update.

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    An error occurred while saving the comment
    Gordon MacDonald commented  ·  Jun 16, 2023  ·  Edit…  ·  Delete…

    In the old "Phone for Desktop" app we were able to add custom sounds as ringtones for incoming calls. Can we get this function back please?

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