Settings and activity
54 results found
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32 votes
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Gordon MacDonald
commented
In the old "Phone for Desktop" app we were able to add custom sounds as ringtones for incoming calls. Can we get this function back please?
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20 votes
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5 votes
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41 votes
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7 votes
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2 votes
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3 votes
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38 votes
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62 votes
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148 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later… -
4 votes
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4 votes
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10 votes
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7 votes
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12 votes
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25 votes
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2 votes
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46 votes
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15 votes
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5 votes
In the old app the we could assign custom ringtones for calls. We lost this option with the new update.