DND - Presence Key Notification
When a user enters DND it would be helpful to have the soft presence keys indicate red or some other color when they are on DND so everyone in the office knows that the phone is on DND.
Grapevine
shared this idea
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Peter
commented
This is a critical feature for efficient call routing. Our staff needs to know if someone is on DND.
Yealink says this is a server-side feature that is available. Ring Central simply needs to apply this feature. -
Linda
commented
This is a necessity!
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Main main Jordan
commented
Here are additional details from our customer about this is related to this feature request.
1. Additional details for the feature that you are requesting: I am wanting to be able to show across all deskphones in the office a red light/blinking red light when one person is on dnd from their deskphone
2. What problem are you trying to solve or what problems does the current functionality cause? Anyone that is on dnd/blf key shows idle on their deskphones causing wasted time/ customer gets sent to dnd person to just get a voicemail.
3. How do you want the feature/product to work (proposed solution)? Someone in the office presses dnd key and their phone blf shows red/flashing red. That way to know we are in a meeting.