Settings and activity

252 results found

1. Enable Live Transcription for Supervisor-Barged Calls

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Aug 13, 2026

2. Option to resend email notification for voicemail transcription

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Bianca shared this idea  ·  Aug 12, 2026

3. HUD for a Custom role users - Restrict extension search and visibility to the user’s assigned Site

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Aug 6, 2026

4. Shared inbox message notification

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Aug 4, 2026

5. RC NA accounts allow send SMS to UK, AU, NZ numbers

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Jul 31, 2026

6. Text to Speech for voice mail greeting

   35 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Jul 29, 2026

7. Transcription of recorded phone calls

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Jul 13, 2026

8. Option to Disable or Adjust Shared Line Hold Notification Beeping

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Jul 7, 2026

9. Email Summary Notes Header

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Jul 7, 2026

10. Caller ID for Call Queue non members

    12 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Jul 7, 2026

11. Call Queue number as Fax Caller ID for Non Call Queue Members

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Jul 7, 2026

12. Support DTMF Extension Dialing Within AI Receptionist

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Jul 7, 2026

13. Continuous Dialing for Failed Faxes until successfully sent

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Jul 1, 2026

14. Track if a user login using SSO or RingCentral credentials.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Jun 2, 2026

15. SMS Caller ID as "Private"

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Jun 2, 2026

16. Missed Calls/Abandoned Calls KPI in Analytics Portal though the call has been answered by other call queue memebers.

    8 votes

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    Needs More Information  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  May 20, 2026

17. Real-time Email/SMS Notifications for Call Queue Booster Callback Requests

    30 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  May 8, 2026

18. Admins do not have access to users' AI notes or transcripts.

    7 votes

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  May 8, 2026

19. Support for SSO across multiple Entra ID tenants.

    146 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  May 5, 2026

20. Use same text to speech technology for custom voicemail greetings etc.

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Apr 27, 2026